Customer Success Manager - Key Accounts

About the role

A Customer Success Manager at Datadog will drive new product attachment and foster strong relationships with existing customers through on-boarding, upselling, and cross-selling. The role involves advocating for customer needs internally and ensuring a positive customer experience. The Customer Success Manager follows a structured methodology to identify customer needs and communicate the value of Datadog’s product.

Responsibilities

• Partner with the sales team to ensure a smooth transition and onboarding experience
• Proactively build relationships with customers to establish mutual trust
• Successfully execute the sales cycle for growth opportunities within existing customer accounts
• Act as an advisor to customers to help them leverage the Datadog solution effectively
• Monitor and analyze usage trends to identify potential renewal risks and promote greater adoption
• Collaborate cross-functionally with internal Datadog teams including Support, Product, Finance, and Legal

Requirements

• Strong communication skills with excellent attention to detail
• Motivated by building long-term relationships
• Driven to make a visible impact with work
• 5-7 years of experience in a customer-facing role
• Customer-focused, always aiming to provide maximum value
• Excited by working in an evolving and solution-focused environment
• Experienced in negotiating contract terms and overcoming pricing objections without direct guidance

Qualifications

• Experience with MEDDIC and Command of the Message sales training
• Involvement in community guilds and mentorship programs
• Continuous professional development and product training
• Participation in an employee stock purchase plan (ESPP)
• Access to a 401(k) plan and match
• Availability for remote work

Skills

• Excellent communication and relationship-building skills
• Ability to negotiate and overcome pricing objections
• Proficiency in identifying and addressing customer needs
• Experience with customer success methodologies

Benefits and Growth

Benefits and growth opportunities include best-in-class onboarding, sales training, an inclusive company culture, mentor and buddy programs, continuous professional development, and access to a 401(k) plan and match. Additionally, employees receive healthcare, dental, parental planning, and mental health benefits, as well as a discounted ESPP and stock options.

Pay

Competitive salary and equity packages are offered, with actual compensation based on factors such as skills, qualifications, and experience. Variable compensation may also be included.

Schedule

The role is available as a hybrid position, allowing flexibility between remote and in-office work.

About Datadog

Datadog is the leading observability and security platform for the AI era, offering unified visibility across the technology stack to manage complexity at scale. It provides businesses with AI-driven solutions to detect and resolve issues before they impact customers. The company is committed to diversity and inclusion, and offers a wide range of benefits including healthcare, dental, parental planning, and mental health benefits, as well as a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted ESPP.

Equal Opportunity at Datadog

We are proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.