Customer Success Manager II, SMB

Overview

RevolutionParts is a pioneering force in the automotive eCommerce realm, empowering automotive brands to maximize online sales. The Role As a Customer Success Manager II, SMB, you will manage a portfolio of small and mid-sized dealership accounts, helping customers maximize the value of their RevolutionParts investment.

Responsibilities

• Manage a portfolio of SMB dealership accounts and maintain regular customer engagement through scheduled outreach and business reviews.
• Serve as a trusted advisor to dealership stakeholders, driving customer retention, engagement, adoption, and growth through proactive account management and data-driven recommendations.
• Analyze account performance and provide recommendations to improve sales, conversion rates, customer experience, and overall platform performance.
• Conduct account reviews focused on customer goals, business performance, and growth opportunities.
• Identify customer risks and proactively execute retention and recovery plans.
• Develop and maintain account success plans to drive customer adoption and long-term value.
• Partner with Consulting, Marketing, Support, Product, and Sales teams to resolve customer issues and improve customer outcomes.
• Identify opportunities for additional services, marketing investments, and program adoption that support dealership growth.
• Maintain accurate and timely documentation of customer interactions, opportunities, and action plans in Salesforce.
• Utilize AI tools to generate meeting summaries, customer communications, action items, account insights, and workflow efficiencies.

Requirements

• Education: Bachelor’s degree in a relevant field preferred (or equivalent practical experience).
• Experience: 3+ years of experience in Customer Success, Account Management, or a related customer-facing role.
• Skills: Strong written and verbal communication skills, ability to analyze data and provide actionable recommendations, experience conducting customer-facing meetings and presentations, strong organizational and time management skills with the ability to manage multiple priorities, ability to work independently while collaborating effectively across teams, experience using CRM platforms such as Salesforce or similar systems.
• Preferred: Automotive dealership experience, eCommerce or digital marketing experience, SaaS customer success experience, experience with Google Analytics, Looker, Excel, or reporting platforms, familiarity with AI productivity tools and workflow automation.