Customer Success Manager II

What You'll Do:

• Drive the successful execution and optimization of digital advertising campaigns in Criteo’s Commerce Growth platform.
• Support a diverse portfolio of advertisers and partner closely with them to understand their strategic goals.
• Collaborate cross-functionally with internal stakeholders to ensure seamless execution, maximize client satisfaction, and contribute to Criteo’s continued growth.
• Deliver excellent customer service via friendly, timely, and clear communication.
• Coordinate set-up of new advertising campaigns and updates to existing campaign settings (i.e. creative, audience targeting, tracking) within Criteo’s Commerce Growth platform, ensuring a high level of quality and accuracy.
• Work cross-functionally with Account Strategy and Operations (Technical Solutions, Analytics, Creative Services, AdOps) teams to coordinate higher-complexity implementations such as A/B testing or custom creative builds.
• Provide first-level troubleshooting and escalate issues for Criteo products and features.
• Maintain a baseline understanding of your clients’ objectives and how your work impacts their success.

Who You Are:

• Exceptional organization skills; ability to appropriately prioritize across competing responsibilities and stakeholders.
• Exceptional attention to detail; ability to follow processes and complete tasks with a high degree of accuracy.
• Strong written and verbal communication skills; ability to adapt your communication style to your audience.
• Solutions-oriented; willingness to continue working on a problem until a satisfactory conclusion is reached.
• Collaborative spirit; enjoys building strong relationships and working together to achieve a common goal.
• Adaptable; ability to learn quickly and thrive in a fast-paced environment.
• Self-motivated; comfortable navigating through ambiguous challenges autonomously.

Experience:

• 2-3 years of experience working in a customer-facing roles.
• Experience in advertising, ad tech, or digital media preferred.

Pay

$70,000 - $75,000 per year*

Schedule

Hybrid model blending home and in-office experiences.

Benefits

• Ways of working – Hybrid model blending home with in-office experiences.
• Grow with us – Learning, mentorship & career development programs.
• Your wellbeing matters – Health benefits, wellness perks & mental health support.
• A team that cares – Diverse, inclusive, and globally connected.
• Your wellbeing matters – Health benefits, wellness perks & mental health support.
• Fit for purpose – Flexible work arrangements, financial support, learning opportunities, and a robust annual leave plan including volunteer time off and summer vacation days.

*The US base salary pay range for this position per year is $70,000 - $75,000.