Customer Success Manager - Government Solutions

For our client, we are seeking a Customer Success Manager - Government Solutions to join the team of a leader in the Information Technology space. This role will focus on driving customer adoption and long-term success across public sector accounts, with a particular emphasis on state government agencies. The position partners closely with account executives, product, operations, engineering, and technical support to ensure agencies achieve their objectives. You will act as a trusted advisor who strengthens account health, reduces churn risk, and translates client feedback into actionable improvements. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $105,000 – $130,000 annually Responsibilities Partner with State Account Executives to address agency objectives and drive solution adoption Lead client onboarding and system integration as a public sector subject matter expert Conduct performance reviews to analyze data use and reduce churn risk Align cross-functionally with operations, engineering, and product teams to address client feedback Develop data reporting workflows to provide performance metrics to stakeholders Support overall account health through strategic planning and advocacy Qualifications Bachelor's degree or relevant work experience 3+ years in enterprise customer success, strategic account management, or technical consulting 1+ year supporting state government agencies preferred Experience as a cross-functional liaison across sales, product, and technical support Strong project management skills with a record in client retention and adoption Willingness to travel up to 50% Benefits Comprehensive compensation and healthcare packages 401(k) matching Paid time off Organizational growth potential through online learning and career tracks Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.