Customer Success Manager — Government (Defense Industrial Base)

Role Summary

Exiger is a global leader in supply chain and third-party risk management technology and services. We empower organizations to make informed decisions by leveraging AI-driven risk intelligence, data analytics, and deep domain expertise. Exiger supports government agencies, defense contractors, and Fortune 500 organizations in identifying and mitigating risk across complex supply chains and ecosystems. We are expanding our Customer Success team to support a growing portfolio of DIB customers. We are seeking a Customer Success Manager — Government (Defense Industrial Base) to lead strategic customer engagement within the DIB.

What You’ll Do

• Manage day-to-day relationships across a portfolio of Defense Industrial Base customers
• Serve as a primary point of contact for customer questions, requests, and follow-up actions
• Build trusted working relationships with customer stakeholders and users
• Ensure customers are successfully adopting and utilizing Exiger’s platform
• Onboard and implement customer onboarding activities in partnership with Delivery and Product teams
• Conduct customer check-ins, training sessions, and platform walkthroughs
• Help customers understand key workflows, features, and best practices
• Monitor customer health metrics, usage trends, and engagement indicators to proactively identify risks and opportunities
• Track customer health, renewal timelines, and engagement activities across assigned accounts
• Proactively identify and escalate risks to customer satisfaction or retention
• Support renewal and expansion conversations alongside Sales and leadership teams
• Maintain accurate customer records, notes, and activity tracking within CRM systems
• Cross-Functional Collaboration
• Partner closely with Product, Support, Delivery, and Analytics teams to resolve customer issues
• Execute against Customer Success processes, playbooks, and engagement standards
• Support reporting and account reviews with accurate customer data and updates
• Contribute to improving repeatable customer engagement and onboarding practices

What You Need

• 3–5 years of experience in Customer Success, Account Management, Consulting, or related customer-facing roles
• Experience working in SaaS, GovTech, cybersecurity, compliance, risk, or related technology environments
• Strong communication and relationship management skills
• Highly organized with the ability to manage multiple customers and priorities simultaneously
• Comfortable working cross-functionally in a fast-moving environment
• Ability to learn technical concepts and communicate them clearly to customers

Preferred

• Experience supporting government, Defense Industrial Base, or Aerospace & Defense customers
• Familiarity with SaaS platforms, onboarding, or customer lifecycle management
• Exposure to supply chain risk, compliance, cybersecurity, or government contracting environments

Required

• Bachelor’s degree required

Why Exiger

• Transforming how governments and Defense Industrial Base organizations identify and manage supply chain and software risk
• Work directly with mission-driven government and DIB customers
• Gain experience in a rapidly growing GovTech and risk management environment
• Develop foundational Customer Success skills within a high-growth SaaS company
• Be part of a collaborative team focused on customer outcomes and operational excellence
• High-performance culture rooted in accountability and collaboration
• Discretionary Time Off (no maximum)
• Industry-leading health, vision, and dental benefits
• Competitive compensation
• 16 weeks fully paid parental leave
• Flexible hybrid work environment
• Wellness stipends and programming
• Career development and education reimbursement

Exiger Values

• Mission-inspired
• Imagination-driven
• Trust-anchored
• Compassion-focused