Sr. Customer Success Manager - Government

We need to output HTML fragment with sections: About the role? The posting includes description of company and role. We need headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO etc. Also remove application instructions, interview process, tips, equal opportunity statements, etc. Keep substantive info: company description, role description, responsibilities (What You’ll Do), requirements (We'd Love It If You Had), nice-to-have (It Would Be Great If You Had), benefits and perks (Benefits and Perks for Propelus Employees...), compensation range (Compensation Range: $100K - $110K). Also maybe schedule? Not given. Pay: we have compensation range. Benefits: we have benefits. Schedule: not given, so omit. We need to use

for section headings. Use

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  for prose. We must preserve all substantive information, not invent or summarize away detail. So we need to include details like PTO accrual specifics, holidays, etc. Must not omit details. Must not create placeholder sections. We need to decide sections: About the role (company overview + role description). Responsibilities (What You’ll Do). Requirements (We'd Love It If You Had). Qualifications? Could combine with Requirements? The instruction says use headings like Qualifications, Skills, Benefits, Pay, Schedule. We can include Qualifications if there is content. The "We'd Love It If You Had" includes required experience; could be Requirements. "It Would Be Great If You Had" could be Qualifications or Skills. We'll treat "We'd Love It If You Had" as Requirements (mandatory). "It Would Be Great If You Had" as Qualifications (preferred). Skills maybe not separate; we could embed within those. Benefits: we have extensive benefits. We'll list them as

  • . Need to preserve all details: health insurance coverage, dental/vision, PTO accrual, holidays, floating holiday, birthday holiday, volunteer time off, additional leave options, state/local leave laws, 401K matching, lifestyle spending account, employee assistance programs, Carrot Fertility, Beyond Med, Spot Pet Insurance, LATAM specifics, Propelus Flex Club, life insurance, professional development allowance, anniversary trips, awards, remote-first, office locations, etc. Must keep all. Pay: compensation range. Schedule: not given, so omit. We must not include boilerplate like EEO, interview process, tips, equal opportunity statement, etc. Also remove "Typical Interview Process", "Tips for applicants", "We are an equal opportunity employer", etc. Also remove "Full-time positions are scheduled to work 40 hours per week..." that's schedule info? Actually that is schedule info: Full-time positions are scheduled to work 40 hours per week, M-F unless required otherwise by projects. Part-time positions are scheduled to work a maximum of 30 hours per week. Equipment, benefits, and perks are not provided to part-time or temporary employees. This is schedule info. So we could include a Schedule section with that detail. The instruction: include a section ONLY when posting has real, specific content for it. This is specific content about schedule. So we should include Schedule section. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay, Schedule. Now craft HTML. We need to avoid markdown fences. Just raw HTML. Let's draft.

    About the role

    Propelus® simplifies workforce compliance management across healthcare. Our innovative technology and strategic partnerships empower millions of professionals, their employers, and regulators to work together, creating a connected and efficient healthcare ecosystem. As a trusted leader for over 20 years, Propelus has focused on bringing more good into the lives of the people and organizations serving healthcare. We deliver seamless compliance solutions to millions. We leverage market-leading technology and essential data to simplify complex operations, reduce risk, and champion a safer, healthier, and happier workforce. The Senior Customer Success Manager (Government) is a strategic role designed for an expert navigator of the public sector. You will act as the primary partner for our most complex clients, including government regulatory boards, regulators, departments of health, state agencies, and associations. Success is defined by how effectively our technology supports the mission-critical mandates of public safety and professional integrity. You will take end-to-end ownership of the customer lifecycle, align our platform with agency missions, drive measurable compliance outcomes, and ensure sustained value realization across your portfolio.

    Responsibilities: list from "What You’ll Do". We'll create
    • each bullet. Responsibilities items: - Serve as the primary owner for a portfolio of government regulatory boards and state agencies, building trusted relationships with Executive Directors and state officials to ensure long-term stability. - Develop success plans that align our technology with specific agency mandates, Department of Health regulations, and public-sector risk management priorities. - Lead customized training programs that empower staff within regulators and associations to fully utilize the platform for audit readiness and governance excellence. - Take end-to-end ownership of monitoring engagement metrics, translating data into "State of the Agency" insights that demonstrate sustained value and support long-term retention. - Act as the lead problem-solver for complex account hurdles, collaborating with internal product and government affairs teams to navigate the unique requirements of the government landscape. - Conduct high-level strategic reviews to assess progress, identifying opportunities to deepen the partnership and improve compliance outcomes for regulators and boards. Now Requirements (We'd Love It If You Had): - 5+ years of B2B SaaS Customer Success or Account Management experience specifically managing government, regulatory, or public health accounts. - Understanding of red tape, RFP cycles, and unique stakeholders of the public sector. - Direct experience with healthcare compliance, state departments of health, or professional licensing strongly preferred. - Comfortable speaking the language of regulators and state officials. - Exceptional ability to communicate with non-technical government leaders; can distill complex software capabilities into a clear vision that aligns with public policy goals. - Self-sufficient professional who thrives in a remote environment; comfortable taking over a complex book of business and navigating multi-layered organizations with limited oversight. - Problem-solver who can identify a potential churn risk a year in advance and build the strategic rapport necessary to save the relationship. Qualifications (It Would Be Great If You Had): - If your experience is close but doesn't fulfill all requirements, please apply. - We're building the best team in healthcare and are focused on hiring individuals with unique backgrounds, perspectives, and experiences to support us in doing good, what’s human, and making a difference. But that's more encouragement than qualification. Might be better to treat as "Preferred Qualifications". We'll keep as is. Benefits: need to list all details. We'll create
      • each benefit item. Let's extract benefits text: Benefits and Perks for Propelus Employees US Employees: - Health Insurance: We cover up to 100% of the premium for employee medical insurance. Plans for spouses and children are made affordable through Propelus’ generous contribution. Employees can choose from HSA, FSA, and traditional insurance options for medical, dental, and vision coverage for themselves and dependents. - Dental and Vision plans, both including an option with 100% of the premium covered for employees - Generous PTO: Accrual: (full-time US): 0–4 yrs 20 days | 5–9 yrs 25 days. | 10+ yrs 30 days per year (accrues quarterly: Jan 1, Apr 1, Jul 1, Oct 1; and is available immediately). US-based teams observe 14 paid holidays each year - Floating Holiday: One floating holiday is yours to request on any day of your choice. This is separate from your PTO. - Birthday Holiday: Your birthday deserves celebrating! You get 1 paid day off during your birth month, separate from your PTO. - Volunteer Time Off: 16 hours available to you, that allow you to make an impact on causes that are meaningful to you. - Additional leave options: to support you in embracing life centricity - State & local leave laws: Where state or local leave laws provide additional protections, Propelus will comply with whichever regulation is more favorable to the employee. - 401K with company matching, as well as financial planning education and resources. - Lifestyle Spending Account (LSA): We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you—whether it’s a gym membership, a meditation app, WFH equipment, or fresh produce delivered to your door. Think of it as a bonus for the expenses and experiences you value most. - Employee Assistance Programs: provides 24/7/365 support by phone and online — family clinical counseling, legal & financial services, plus child and elder care referrals. - Carrot Fertility & Hormonal Support: Inclusive hormonal health, fertility, and family-building benefits with funds toward eligible care. - Beyond Med: A licensed discount plan organization (DPO) giving you access to elective care like acupuncture, dermatology, fertility, GLP-1, and more — at discounted rates. - Spot Pet Insurance: A financial safety net for your furry family. Get reimbursed for emergencies, lab fees, behavior, x-rays, surgeries, cancer, and more. - LATAM (Costa Rica and Colombia) Employees: Your health is our top priority! We cover 100% of employee health insurance premiums. Our plans include national and international coverage, so you're protected no matter where you are. - Propelus Flex Club: Our flexible benefits platform gives you monthly points to redeem on what you need most. Plus, you'll get access to exclusive discounts just for being part of our team. (Details are country specific) - Generous PTO: National Holidays (Colombia): 18 days - National Holidays (Costa Rica): 12 days - Birthday Holiday: Your birthday deserves celebrating! You get 1 paid day off during your birth month, separate from your PTO. - Volunteer Time Off: 16 hours available to you, that allow you to make an impact on causes that are meaningful to you. - We've got you covered with a life insurance policy, paid 100% by the company. You can also add your beneficiaries at an exclusive, discounted rate. - Carrot Fertility & Hormonal Support: Inclusive hormonal health, fertility, and family-building benefits with funds toward eligible care. - Benefits and Perks for ALL Propelus employees include but are not limited to: - A remote first company, global and distributed, with two office locations for those nearby who want a change of scenery. - A remote first company, global and distributed, with two US office locations for those nearby who want a change of scenery, and one in CO and CR. - Employees celebrating their 10 and 20 year work anniversary are eligible to take a trip sponsored by Propelus within one year of their 10th and 20th anniversary date. - Awarded one of BuiltIn's 2025 Best Places to Work and honored as a Silver Stevie® Award Winner in the 2025 Stevie Awards For Great Employers. - Professional development allowance to help you grow in the ways that mean the most to you. - Check us out for yourself at our careers page or our Propelus culture Instagram accounts. We need to avoid duplication. Some items repeat (Birthday Holiday, Volunteer Time Off). We'll keep unique. We'll combine. Pay: Compensation Range: $100K - $110K. Schedule: Full-time positions are scheduled to work 40 hours per week, M-F unless required otherwise by projects. Part-time positions are scheduled to work a maximum of 30 hours per