Customer Success Manager - Garden City, NY

Key Responsibilities

• Manage day-to-day client relationships to support high levels of satisfaction and retention, including regular check-ins and presenting business reviews
• Cultivate strong, trusted, long-term relationships with key stakeholders
• Act as the central point of contact to resolve client concerns promptly
• Identify opportunities to recommend additional Coffee Distributing Co. products or services that enhance client value and contribute to account growth
• Cook with internal Coffee Distributing Co. teams to ensure client needs are communicated clearly and addressed efficiently
• Lead routine contract renewal activities

Preferred Qualifications

• Bachelor’s degree or equivalent experience
• 2-3 years of experience in account management and/or customer service
• Demonstrated ability to prepare, analyze, and present business reviews
• Excellent interpersonal skills to build rapport, manage client discussions, and support successful account outcomes
• Proven success in business growth and retention
• Adept at resolving client issues
• Ability to prioritize, multitask, and adapt in an agile environment
• Adept at resolving client issues
• Ability to prioritize, multitask, and adapt in an agile environment
• Adapt easily to new and proprietary technologies
• Willingness to travel locally (~30%-40%)