Customer Success Manager

Responsibilities

• Accountability for the overall success of the customer with the firm, including vision planning, customer health, multi-solution adoption, and measurable impact from an industry specialization perspective.
• Serve as the central point of contact, defining measurable success plans with clear outcomes, and ensuring cohesive communication across internal and customer audiences at all levels.
• Network within accounts to ensure the successful execution of the customer's strategy and roadmap.
• Provide an outstanding customer experience via proactive communication, coordinating the appropriate internal resources, and using the customer engagement model to align, track, and advance customer business goals.
• Use data to drive firm product adoption and track progress from start to maturity.
• Champion innovation by sharing industry trends and new methods your customers can use firm solutions to boost their digital maturity.
• Identify customer risks and collaborate with the extended Adobe team to devise and implement "get well" plans.

Requirements

• Bachelor's Degree and/or relevant work experience 6+ years of Customer Success experience in Software as a Service and Digital Marketing with an emphasis on automotive use cases.
• Dedicated to achieving customer success outcomes by guiding customers in delivering business value.
• Strong consulting skills with the ability to mediate conflict and build partnerships.
• Able to prioritize, multi-task, and perform in a fast-paced environment.
• Outstanding organizational, presentation, and communication skills, both verbal and written.
• Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys.
• Skilled at Program Management within large organizations, helping to inspire change across groups by engaging key partners.
• Effective at leading executive C-level discussions and presentations.

Qualifications

• Customer Success experience in Software as a Service and Digital Marketing with an emphasis on automotive use cases.
• Ability to mediate conflict and build partnerships.
• Outstanding organizational, presentation, and communication skills, both verbal and written.
• Program Management experience within large organizations.
• Experience leading executive C-level discussions and presentations.

Skills

• Data-driven decision making.
• Customer relationship management.
• Strategic planning and implementation.
• Project management.
• Industry trends analysis.
• Collaboration and partnership building.
• Executive-level communication and presentation skills.
• Customer journey mapping and optimization.
• Product adoption and growth strategies.

Benefits

• Opportunity to work with a premier SaaS client.
• Contract assignment with potential for future opportunities.
• Work with a women-owned business that prioritizes diversity and inclusion.
• Opportunity to contribute to innovative solutions in the digital marketing and software space.

Pay

Compensation details are confidential and will be discussed during the interview process.

Schedule

The schedule for this contract position will be determined based on the needs of the client and the individual's availability.