Customer Success Manager

About the role

Reports to: Senior Director, Customer Success
We are seeking a highly motivated Client Success Manager to join our team.

Responsibilities

• Serve as the primary point of contact for a portfolio of clients, ensuring high adoption, satisfaction, and measurable outcomes.
• Maintain strong relationships with key client stakeholders, including end-users and administrators.
• Monitor client health using engagement and usage metrics; proactively identify risks and opportunities.
• Lead regular client meetings to review goals, performance, and success metrics; prepare agendas and coordinate across internal teams.
• Deliver ongoing education to drive product adoption.
• Understand and track contract terms, program scope, and client-specific goals.
• Act as the voice of the customer internally, collaborating with product, sales, and implementation teams to drive continuous improvement.
• Support client retention and growth by driving satisfaction, advocacy, and expansion opportunities.

Qualifications

• Bachelor’s degree preferred, or equivalent combination of education and relevant experience.
• 3+ years in customer success, account management, or client-facing roles within healthcare; experience with digital health vendors or providers strongly preferred.
• Data-driven mindset with a track record of using metrics to improve client outcomes and engagement.
• Comfortable engaging with clinical stakeholders and understanding clinical workflows.
• Strong organizational and prioritization skills in a fast-paced, evolving environment.
• Effective communicator and collaborator with strong interpersonal skills.
• Self-motivated, resourceful, and able to work independently as well as part of a team.
• Proficient in standard business software (e.g., Google Suite).
• Passion for helping others and a creative, solutions-oriented approach to challenges.