Customer Success Manager - Federal
1Kosmos · Seattle, WA · 1 mo ago
RemoteRemoteCustomer ServiceFull-time
Key Responsibilities
- Own the post-sales relationship with federal customers, ensuring successful onboarding and long-term adoption
- Drive user engagement and manage project milestones through onboarding, enablement, and early usage
- Serve as the primary point of contact for federal agency stakeholders (IT, InfoSec, program managers)
- Ensure delivery aligns with customer security, compliance, and operational needs (e.g., FedRAMP, FIPS, NIST 800-63)
- Partner with Implementations to track timelines, proactively identify risks, and remove blockers
- Monitor usage, identify adoption gaps, and lead regular business reviews
- Advocate for customer needs internally and identify upsell or expansion opportunities as trust deepens
- Become an expert in 1Kosmos identity offerings and how they align with federal digital identity mandates (e.g., Executive Order 14028, Zero Trust architecture)
- Share best practices and thought leadership with federal stakeholders
Qualifications
- Required: U.S. Citizen (mandatory for federal work)
- 3-7 years of experience in Customer Success, Program Management, or Federal Account Management
- Experience working with U.S. federal agencies (civilian or defense), either directly or as a vendor
- Experience at an identity, cybersecurity, or SaaS platform company
- Strong communication and relationship-building skills with technical and non-technical stakeholders
- Comfortable with identity/security concepts: SSO, MFA, PKI, FIDO2, FedRAMP, Zero Trust