Customer Success Manager (Enterprise)

Responsibilities

• Own enterprise customer success as the first post-sales hire
• Set the standard and build the foundation for the customer success function
• Drive retention, adoption, and strong outcomes for enterprise customers
• Operate as an individual contributor with a team built around you over time
• Help define processes and best practices from the ground up

Requirements

• 2-5 years of customer success experience at a high-growth, well-respected startup
• Enterprise customer success experience, specifically from a startup environment
• Track record as one of the earliest customer success hires at a previous company
• Likeable, personable, and easy to work with
• Comfortable working in-office 5 days per week and relocating to San Francisco by August