Customer Success Manager Enterprise

Position Overview

We have more than doubled revenue each month for the past few months. This growth necessitates a skilled Customer Success Specialist to serve as a trusted partner to our customers, focusing on training, adoption, retention, and expansion of their business. Our work primarily involves mid-market construction firms within landscaping and related industries. Your primary responsibility is to ensure customers achieve their desired business outcomes with our product.

• Define success with customers and onboard them
• Own relationships and be proactive in finding ways to create more value
• Relay feedback to product & engineering teams, collaborating to validate new launches
• Push for upsells, testimonials, and case studies
• Create CS playbooks, support materials, and workflows

Desired Attributes

• Kind, Humble, Relentless, Focused
• Tech-savvy and great communicator: We build the most technical product, so you must be able to teach our customers how to use it
• Knowledge Seeker: Quickly learn product and industry applications
• Strong presentation skills: Experience with speaking to leadership (making business cases, QBRs, pitching/selling, etc.)
• Passion and work ethic: Startups are challenging, but this is not a cushy job at Google
• Strategic + Creative: Constantly zoom out and find better ways to approach problems

Bonus

• Have used Zapier, CRM Automations, or Agents in CS/Support function

Benefits

• Competitive salary: $110k-$130k base + commission & bonus
• Opportunity to collaborate with sales, product, design, and engineering teams
• Build a massive company with a world-class team
• This is a full-time & in-person role in San Francisco

Compensation Philosophy

We pay to win. Bobyard targets competitive top-of-market compensation because we hire people who ship and drive real impact — and we aim to reward that, including through variable pay tied to performance. Individual compensation is determined by role, experience, and contribution, at Bobyard's discretion. Compensation Range: $110K - $130K