Customer Success Manager Enterprise

About the role

Do you excel at working with customers, and are you excited by the growth journey we’ve successfully started with large enterprise brands such as EōS Fitness and Crunch Fitness? Do you enjoy being part of an international, fast-paced environment, and is the fitness industry your passion? Then join EGYM!

Responsibilities

• Form a close partnership with the Enterprise Account Managers and coordinate the integration of our products and concepts for our enterprise customers across North America.
• Drive defined revenue targets together with the respective Enterprise Account Managers and open cross- and upsell opportunities within your customer base.
• Jointly manage the onboarding process for EGYM’s software and hardware solutions with our Order Management team, ensuring an excellent experience for both our customers and EGYM.
• Prevent churn and optimize the usage of all EGYM solutions at the customer level.
• Ensure maximum customer satisfaction with our products.
• Define business objectives (measurable targets) for our enterprise clients and support them in developing and implementing the necessary actions to achieve those goals.
• Prepare and independently deliver product demonstrations in the form of strategic workshops, small-group trainings, and conference presentations.
• Contribute to internal product development by discussing the ideal end-user journey and potential feedback with your customers and communicating these insights internally.

Requirements

• You hold a completed degree in business administration, sports management, or a related field.
• You have at least three years of experience in the fitness or technology industry and have worked in regular contact with customers.
• You are able to present complex information in a clear and simple way to clients and stakeholders at the highest management level.
• You are motivated to take the next step in your career and represent a product that is helping to positively transform the fitness market.
• You possess excellent verbal and written communication skills and are able to convey ideas clearly and effectively.

Qualifications

• You are ready to thrive in a hybrid working environment including up to 3 days in our Denver office per week.
• You love to travel and are excited about spending 30-50% of your time on the road.
• You have proactively acquired the necessary expertise (with support from colleagues) and are ready to independently manage your customers.
• You have gained experience in confidently demonstrating our EGYM ecosystem to clients and answering product- and service-related questions.
• You have introduced yourself to your customer base and independently conducted initial presentations and talks to achieve your targets.
• You are able to organize your workday efficiently and purposefully, and know how to leverage all relevant tools effectively for both yourself and your customers.
• You independently evaluate customer performance with EGYM solutions and derive concrete, actionable recommendations for your clients.

Skills

• Product Integration
• Revenue Responsibility
• Onboarding
• Adoption Optimization
• Customer Satisfaction
• Goal Setting
• Training & Presentations
• Collaboration with the Product Team

Benefits

• Hybrid Schedule
• Travel Spirit
• Your training goal for your first 6 months: Customer Success
• Your training goal for your first 6 months: Product expertise
• Your training goal for your first 6 months: Presentations
• Your training goal for your first 6 months: Tool Proficiency
• Your training goal for your first 6 months: Analysis & Recommendations

Pay

You will earn an annual base salary of $80,000 - $90,000 (plus annual bonus).

Schedule

You thrive in a hybrid working environment including up to 3 days in our Denver office per week.

Contact Information

Please upload your documents (CV and earliest possible start date) as PDF using the job ID#2018. Contact: Adrianna Jimenez For further information: https://career.egym.com/

About Us

EGYM is a global fitness technology leader, providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party-hard- and software. The result is a fully connected training experience that drives measurable business and health outcomes on and off the training floor. EGYM also offers subscription-based corporate fitness- and wellness solutions built on a combination of gym-access and EGYM fitness programs that directly target costly chronic conditions and boost employee health, leading to higher productivity and well-being. EGYM's global headquarters are in Munich, Germany, with North American offices in Denver, Colorado. EGYM is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, regardless of race, gender, religion, sexual orientation, age or any other aspect of an individual's identity.