Customer Success Manager, Enterprise

About the Role

The Customer Success Manager plays a key role in building and fostering relationships with our Enterprise customers. You will be quota-based, responsible for the retention, renewal rate, and increased business in a specific book of accounts, including structuring contract terms and pricing that drive business objectives. You will interact and build relationships with customers to ensure they are using and seeing value from their Pushpay platform. Your goals will include annual renewal dollars, expansion, and upsell of products, and growing giving through the platform. You are dedicated to making customers successful in their deployment, adoption, and usage of Pushpay while creating strong relationships based on value realization.

Responsibilities

• Revenue Retention: Meet targets and goals to ensure customers stay customers.
• Adoption Target: Help organizations deploy and use Pushpay, engage with givers, and drive adoption beyond the organization.
• Upsell: Sell additional products and features as part of the most powerful engagement platform in the market.
• High Sales Activities: Work with hundreds of customers, making a large volume of calls and emails.
• Pushpay Product Training and Assistance: Become an expert in Pushpay’s products to assist with training, deployment, and giver adoption, driving retention and upsell.
• Travel: Conduct on-site meetings to build customer relationships and increase value proposition.
• Other related duties as assigned.

Requirements

• 5+ years of sales, account management, renewal team management, or customer success experience with Enterprise Customers.
• Bachelor’s Degree or additional equivalent years of experience.
• Proven track record with quota/target attainment.
• Ability to build relationships with large account sets.
• Experience managing 100+ large, enterprise accounts in prior roles.
• Working knowledge of Salesforce.com or a similar CRM system.
• Experience with maintenance renewal process, Not-for-Profit, Education, or Faith verticals and/or background in software preferred.
• Manage the full-cycle renewal process from prospect to close, including Discovery Calls with Decision Makers, negotiation, and closing deals.

Skills

• Excellent Communicator: Strong written and verbal communication skills; ability to simplify complex technology and problems. Comfortable speaking in small groups or leading large presentations.
• Problem Solver: Identify and tackle challenges, work collaboratively to find solutions, and demonstrate a strong work ethic. Self-directed and resourceful.
• Multi-Tasking: Thrive in a transactional work environment with strong time management and prioritization skills.
• Business Minded: Passion for learning technology and strong business acumen.
• Detail Oriented: Handle details accurately and timely; manage opportunities, customer interactions, and key projects with precision.
• People Person: Strong interpersonal skills and ability to build relationships at all levels within an organization.
• Performer: Goal-driven with a track record of achieving metrics monthly, quarterly, and annually. Strives to over-perform and exceed expectations.
• Naturally Curious: Inquisitive about how things work; seeks to understand customer needs in detail and looks for continuous improvement.
• Fun and Fast Paced: Enjoys the startup environment, thrives in fast-paced roles, and adapts to change and ambiguity.

Benefits

• 100% employer-paid premiums for Medical, Dental, and Vision for employees.
• 70%+ employer-paid premiums for Medical, Dental, and Vision for dependents.
• 401K match.
• Hybrid work model: 3 days in the office / 2 days remote (COS only).
• Remote work option for approved states.
• 12 paid company holidays.
• 2 paid Volunteer Time Off days.
• 15 days PTO to start, increasing with tenure and seniority.
• Paid parental and adoption leave.

Pay

Compensation Range:

• Colorado: $72k - $83.2k base + $20k variable = $92k-$103.2k OTE.
• National: $67k-$77k base + $20k variable = $87k-$97k OTE.

Compensation ranges are determined by role and location. Individual pay is based on work location and additional factors, including job-related skills, experience, and relevant education or training.

Schedule

• Hybrid work model: 3 days in the office, 2 days remote (COS only).
• Approved remote work locations: AR, AZ, CA, CO, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, VA, WA.

About Pushpay

Pushpay helps organizations and communities come together and stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550+ teammates support 10,000+ customers as they drive social good, with over $15 billion in charitable giving processed. We’re growing fast and need driven talent to join us.