Customer Success Manager, Enterprise
About the role
The Enterprise Customer Success Manager will own a book of business of Wix enterprise accounts, be a trusted partner and consultant, and provide guidance on launching and optimizing their Wix deployment following web development best practices. At this time we are seeking NY-based candidates or candidates who can commute to our office in New York City.
Responsibilities
- Partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements
- Respond to customer inquiries about product questions and provide solutions to complex use cases and workflows
- Conduct customer business reviews to assess progress against desired business outcomes, determine opportunities for deeper feature engagement and measure and communicate the impact of Wix on the customer’s business
- Foster customer health through periodic website reviews that facilitate new feature adoption and drive continuous business value throughout the customer’s lifecycle
- Identify growth opportunities and facilitate the renewal process with enterprise customers
- Collaborate with the marketing team to identify customer references and case studies
- Act as the voice of the customer with the Wix product team, helping shape the evolution of the product
Qualifications
- Dynamic self‑starter with 5+ years experience in customer success management within a SaaS company
- 3+ years experience working with enterprise customers and having conversations about growth, upselling & renewals
- Experience presenting complex ideas in an accessible and engaging way to executive‑level customers
- Great organizational, project and time management skills
Benefits
- Comprehensive health & life benefits including fully covered medical, dental and vision
- Generous and flexible time off for personal recharge and special life moments
- Emotional and mental health support programs
- Allowances supporting nutrition, fitness and productivity
- 401K matching, with no vesting period
- Equity & ESPP – RSUs granted to all employees; employees eligible for the Employee Stock Purchase Plan to purchase Wix shares at a discounted rate
Pay
Approximate base compensation $95,000 - $110,000. In addition to the base pay this role includes variable compensation earned and company RSUs as part of the compensation package. Final package may vary and will be determined by various factors including location the role is expected to be performed, shift, candidate profile and ideal qualifications.
Schedule
Our employees work in a flexible hybrid model and are expected to be in the office 2 times per week.