Customer Success Manager, Enterprise

About the role

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 6,000 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. The Customer Success Manager (CSM) plays a critical role in creating relationships with clients and helping them extract real business value using Similarweb’s platform. The CSM drives user engagement, adoption, and identifies growth opportunities by addressing client pain points, ensuring long-term client retention and satisfaction.

This role reports to the Team Manager, Customer Success, and thrives in a hybrid work environment where face-to-face collaboration fosters a connected and unified culture.

Responsibilities

• Lead, manage, and expand long-term customer relationships, focusing on understanding the client’s KPIs to drive positive business outcomes.
• Act as a trusted partner and advisor to customers by providing actionable insights that help clients achieve their business goals using Similarweb’s data.
• Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience.
• Ensure users are engaged with the platform and understand its value in achieving their goals.
• Develop strong subject matter expertise across Similarweb’s entire product portfolio.

Requirements

• Solid understanding of the digital marketing space and trends.
• Client-facing experience.
• Strong relationship-building skills—the ability to quickly build rapport and establish trust (both internally and with clients).
• Analytical and consulting mindset with the ability to turn data into a story.
• Experience producing high-quality decks and client-facing materials.
• Excellent problem-solving and critical-thinking skills.
• Team player who can collaborate effectively with colleagues and business partners.
• 2-4 years’ experience as a Customer Success Manager (CSM).

Benefits

• Medical, dental, and vision insurance.
• 401K plan.
• Potential equity and employee stock purchase plan.
• Paid sick and parental leave.
• Sales incentive plan with a maximum target OTE of up to $163,000, depending on achievement of established targets.
• Career development opportunities, including Career Week, personalized coaching, and ongoing learning solutions.
• Regular team outings and happy hours.

We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. Diversity and inclusivity are core to our culture.

Pay

The base salary range for this position in the New York City metro area is $90,000 to $114,000. Individual compensation is based on qualifications and relevant experience. This position is also eligible for participation in the company’s sales incentive plan.

Schedule

This role operates in a hybrid work environment, combining in-office collaboration with the ability to work partially from home.