Customer Success Manager, Enterprise
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships.
About the role
As an Enterprise Customer Success Manager, you will be an incredible product expert, utilizing our software suite to build stronger and more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem, and being a critical thinker will help you excel and grow every day at Impact.
Responsibilities
- Deliver world-class support to our top clients.
- Maintain a balanced proactive/reactive relationship with your assigned accounts.
- Perform dedicated duties including account monitoring, regular check-ins, and relationship building.
- Handle reactive duties such as training, product support, and appropriate delegation when technical issues and feature requests arise.
Requirements
- 3+ years of customer success/relationship experience, preferably in B2B.
- Bachelor’s Degree or equivalent experience (Business, Marketing, or related field a plus).
- Experience with Affiliate and performance marketing.
- Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a plus).
- Consistent track record of providing stellar support to customers.
- Embrace teamwork and cross-team collaboration.
- Healthy dose of initiative and the ability to remain flexible.
- Detail-oriented and able to efficiently prioritize tasks.
- Critical thinker and inventive problem-solver.
- Professional communication skills.
- Enthusiastic teammate with great conflict resolution skills.
- Excellent time management skills.
Pay
Salary Range: $80,000 - $95,000 per year, plus 25% Variable Commission Plan ($20,000-$23,750) and generous stock (RSU) award.
Benefits
- Medical, Dental, and Vision insurance.
- Office-only catered lunch every Thursday, a healthy snack bar, and great coffee.
- Flexible spending accounts and 401(k).
- Responsible PTO policy for flexible time off.
- Mental health and wellness benefit: up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage.
- Monthly gym reimbursement policy.
- Restricted Stock Units (RSUs) with a 3-year vesting schedule, pending Board approval.
- Free Coursera subscription and PXA courses for continuous learning.
- Generous parental leave policy: 26 weeks fully paid for the primary caregiver and 13 weeks fully paid for the secondary caregiver.
- Technology stipend for home office setup and a monthly internet allowance.
New York, Hybrid