Customer Success Manager, Enterprise

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 6,000 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights. Work alongside Similarwebbers from around the globe who are bright, curious, practical, and genuinely good people.

About the role

The Customer Success Manager (CSM) plays a critical role in creating relationships with clients and helping them extract real business value using Similarweb’s platform. The CSM is on the front line, bringing our platform and data to life for the client, driving user engagement, adoption, and identifying growth opportunities by addressing client pain points.

Responsibilities

• Lead, manage, and expand long-term customer relationships; focus on understanding the client’s KPIs to drive positive business outcomes.
• Act as a trusted partner and advisor to customers by providing actionable insights that help clients achieve their business goals using our cutting-edge data.
• Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience.
• Ensure users are engaged with the platform and understand the value it brings toward achieving their goals.
• Develop strong subject matter expertise across Similarweb’s entire product portfolio.

Requirements

• Solid understanding of the digital marketing space and trends.
• Client-facing experience.
• Strong relationship-building skills—the ability to quickly build rapport and establish trust (both internally and with clients).
• Analytical and consulting mindset with the ability to turn data into a story.
• Experience producing high-quality decks and client-facing materials.
• Excellent problem-solving and critical-thinking skills.
• Team player who can collaborate effectively with colleagues and business partners.
• 2-4 years’ experience as a CSM.

Schedule

This role requires collaborating with colleagues in the office to create a more connected, unified culture. Our best work is a product of face-to-face collaboration, with the ability to work partially from home.

Pay

The base salary range for this position in the Burlington, Massachusetts area is $90,000 to $101,000. This position is also eligible to participate in the company’s sales incentive plan, with a maximum target OTE of up to $145,000, depending on final terms of employment and achievement of established targets. Individual compensation is based on qualifications and relevant experience.

Benefits

• Medical, dental, and vision insurance.
• 401K plan.
• Potential equity.
• Employee stock purchase plan.
• Paid sick and parental leave.

Why You’ll Love Being a Similarwebber

• You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.
• You’ll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take the initiative and create meaningful change within the organization.
• We offer competitive perks & benefits: We take your well-being seriously and offer competitive compensation packages to all employees. We also strongly emphasize community, with regular team outings and happy hours.
• You can grow your career in any direction you choose: Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.
• Diversity isn’t just a buzzword: We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity, and experience.