Customer Success Manager - eGaming, Toledo, OH

About the role

Join Arrow International, the world’s leading maker of charitable gaming products—pull tabs, bingo paper, and cutting-edge electronic gaming systems. Our products power entertainment in social and gaming venues globally, and we’re growing fast. We’re building a winning culture centered on teamwork, passion, and innovation. As an Account Manager, you’ll develop and implement promotion schedules designed to encourage customer retention and activity, working closely with our Sales and E-Gaming Management teams to manage relationships with organization leaders in your assigned market.

Responsibilities

• Liaise with organization leadership, E-Gaming leadership, and other managers to understand promotion and organizational goals.
• Participate in the development of promotional and marketing strategies.
• Serve as the main point of contact between the organization and Arrow International.
• Develop promotions, including deals to encourage target market engagement.
• Organize and strategize to ensure promotions are deployed effectively.
• Work within budgetary constraints to ensure an efficient and effective promotional offering.
• Ensure compliance with any legal restraints related to promotions.
• Ensure organization satisfaction by understanding, communicating, and resolving issues promptly.
• Support new deployments as a point of contact alongside the sales team.
• Assist in the development and implementation of process improvement plans.
• Identify risks and opportunities for additional deployments.
• Effectively manage timelines and schedules across multiple organizations.

Requirements

• Highly organized with the ability to adapt quickly to changing priorities.
• Understanding of the gaming industry; knowledge of gaming KPIs and targets is a plus.
• Strong business acumen, particularly in written communication and explaining important details to internal and external audiences.
• Good organizational skills with a strong eye for detail.
• Ambitious, eager to learn, and interested in marketing, content, CRM operations, and communication.
• Outstanding collaborator who enjoys juggling multiple priorities.
• Eager to drive continuous improvement and flexible in addressing challenges and opportunities.
• Can-do attitude, enthusiasm, energy, and inner motivation to exceed goals.

Benefits

• Profit-sharing.
• 401(k) matching.
• Comprehensive benefits package.
• Paid time off, including a bonus week every July.