Customer Success Manager - eGaming, Lima, OH

About the role

Join Arrow International, the world’s #1 maker of charitable gaming products—from pull tabs and bingo paper to cutting-edge electronic gaming systems. As an Account Manager, you’ll develop and implement promotion schedules designed to encourage retention and activity. You’ll collaborate closely with the Sales and E-Gaming Management team to manage relationships with organization leaders within your assigned market.

Responsibilities

• Liaise with organization leadership, E-Gaming leadership, and other managers to understand promotion and organizational goals.
• Participate in the development of promotional and marketing strategies.
• Serve as the main point of contact between the organization and Arrow International.
• Develop promotions, including deals to encourage target market engagement.
• Organize and strategize to ensure promotions are deployed effectively.
• Work within budgetary constraints to ensure an efficient and effective promotional offering.
• Ensure compliance with any legal restraints related to promotions.
• Ensure organization satisfaction by understanding, communicating, and resolving issues promptly.
• Support new deployments as a point of contact alongside the sales team.
• Assist in the development and implementation of process improvement plans.
• Identify risks and opportunities of additional deployments.
• Effectively manage timelines and schedules across multiple organizations.

Requirements

• Highly organized with the ability to adapt quickly to changing priorities.
• Understanding of the gaming industry; knowledge of gaming KPIs and targets is a plus.
• Strong business acumen, particularly in written communication and explaining important details to internal and external audiences.
• Good organizational skills with a strong eye for detail.
• Ambitious, eager to learn, and interested in marketing, content, CRM operations, and communication.
• Outstanding collaborator who enjoys juggling multiple priorities.
• Eager to drive continuous improvement and flexible in addressing issues or opportunities.
• Can-do attitude, enthusiasm, energy, and inner motivation to exceed goals.

Benefits

• Profit-sharing.
• 401(k) matching.
• Great benefits package.
• Paid time off, including a bonus week every July.