Customer Success Manager – Controls NAM (South Region)

Responsibilities

• Drive post-sales relationships with assigned contracts
• Manage contract setup, delivery, and financial performance
• Build long-term customer relationships focused on success metrics
• Execute engagement strategies for customer satisfaction and feedback
• Serve as the first contact for contract and customer issues
• Provide insights and customer feedback to internal teams
• Education customers on product value to drive upsell opportunities

Qualifications

• Bachelor's degree or high school diploma/GED with 6+ years relevant experience
• 6+ years experience with GE Controls Products, particularly Mark VIe control system
• Ability to travel up to 50% of the time

Benefits

• Medical, dental, vision, and prescription drug coverage
• Access to Health Coach and 24/7 nurse-based resource
• Employee Assistance Program for confidential counseling
• Retirement savings plan with company matching contributions
• Tuition assistance and adoption assistance
• Paid parental leave and disability benefits
• 12 paid holidays and permissive time off

Pay

$104,200 – $173,700 annually

Schedule

Remote - US based candidates only, no visa sponsorship available