Customer Success Manager

Responsibilities

• Manage a book of business of Enterprise level customers, ensuring customer satisfaction, retention and same store sales growth.
• Consultant and subject matter expert to assigned customers, providing customized strategic planning to drive achievement of business objectives through policy and process development.
• Primary point of contact to resolve both acute and systemic issues, ensuring long term resolution.
• Identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions and use effective approaches for choosing a course of action.
• Work directly with development to champion enhancements that will drive customer improvements / efficiencies.
• Create efficiencies for Providers through upselling additional features and products within the Brightree Patient Collections suite of solutions.
• Work closely and collaboratively with other Account Managers on program enhancements as it relates to the customer base and software solution.
• Collaborate with other Brightree/ResMed employees as needed to provide network wide solutions.
• Identify areas the customer can make use of product enhancements and features provided by BPC.

Qualifications and Experience

• A two or four year college degree or equivalent experience.
• 2-4 years’ proven account management/B2B sales experience or other related experience.
• Demonstrated ability to communicate, present and influence effectively across all levels of management, including C-level.
• Advance knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Prominent ability to manage multiple projects at a time while maintaining a strict level of attention to detail.
• Professional and personable disposition – Excellent communication skills, both oral and written.
• Availability for Monday-Friday 8:00 a.m. – 5:00 p.m. with rotating coverage till 6:00 p.m.
• Ability to travel.
• Experience in HME/DME Industry, Medical Billing.
• Salesforce Experience.

Benefits

• Comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance.
• Sleep care management.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Commuter benefits.
• 401(k).
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP).
• Tuition assistance.