CUSTOMER SUCCESS MANAGER, COMMERCIAL - USA

About the role

As a Customer Success Manager on the Commercial segment, you will help clients succeed with their digital optimization programs, guiding them to get the most from VWO/AB Tasty's suite of products—including testing, personalization, feature management, merchandising, and recommendations—while becoming their trusted strategic partner.

You will join the Customer Success team, based in the United States, part of VWO/AB Tasty's global CS organization operating across 8 countries. You'll work alongside a collaborative group of Customer Success Managers dedicated to the Commercial segment, and partner daily with Key Account Managers, Engineering, Product, Support, Sales, and Marketing teams internally. Externally, you'll engage with a portfolio of clients across multiple industries, building relationships with VPs, Heads of Marketing, Product Managers, and Engineers.

This role involves occasional travel to client meetings across the US.

Tech Stack & Tools: Churnzero, Gong, Slack, Jira, Confluence, and VWO/AB Tasty's full product suite (experimentation, personalization, feature management, e-merchandising, and recommendations).

Responsibilities

• Manage a portfolio of Commercial clients, understanding their goals and challenges to provide tailored guidance and drive measurable business outcomes.
• Build and maintain strong, trusted relationships with key stakeholders across your accounts, from day-to-day users to executive decision-makers (VPs, Heads of Marketing, Product Managers, Engineers).
• Drive platform adoption and value realization, leading onboarding journeys that help clients unlock ROI from their digital optimization programs quickly and effectively.
• Lead strategic guidance sessions, product showcases, and best-practice sharing to help clients maximize results and demonstrate the tangible impact of their experimentation and personalization programs.
• Liaise with Key Account Managers, Engineering, Product, and Support teams to identify risks and opportunities, ensure seamless client experiences, and support account growth and product expansion.
• Act as the go-to strategic partner and voice of the customer, capturing client feedback and insights to influence internal teams and continuously improve both product and experience.

Requirements

• Proven experience in a client-facing SaaS or digital optimization role (3+ years), with a track record of helping clients adopt technology and achieve measurable outcomes, ideally in UX, analytics, e-commerce, or customer experience optimization.
• Confidence in engaging decision-makers, translating technical concepts (HTML, CSS, JavaScript basics; bonus for React, Vue.js, SSR, SPA, APIs, or SDKs) for both technical and non-technical audiences.
• Strong organizational skills and a consultative mindset to manage multiple clients and priorities.
• Eagerness to develop deep expertise across VWO/AB Tasty's full product suite, stay ahead of industry trends, collaborate across global remote teams, and champion customer-centric improvements that drive impact.

If you don't meet 100% of these qualifications, tell us why you'd still be a great fit for this role in your application!

Benefits

• Make a Real Impact: Directly influence our success and contribute to the company's growth.
• Ownership & Autonomy: Freedom to excel without micromanagement.
• International Culture: Collaborate with a diverse, global team across 8 countries.
• Career Development: Vast opportunities for professional growth, education, and upward mobility.
• Flexible Work: Enjoy a balanced schedule with up to 3 days of remote work per week.

Schedule

Permanent full-time role with up to 3 days of remote work per week.

Location

New York