Customer Success Manager, Commercial - USA

About the role

As a Customer Success Manager on the Commercial segment, you will help clients succeed with their digital optimization programs, guiding them to get the most from VWO/AB Tasty's suite of products—including testing, personalization, feature management, merchandising, and recommendations—while becoming their trusted strategic partner.

Responsibilities

• Manage a portfolio of Commercial clients, understanding their goals and challenges to provide tailored guidance and drive measurable business outcomes.
• Build and maintain strong, trusted relationships with key stakeholders across your accounts, from day-to-day users to executive decision-makers (VPs, Heads of Marketing, Product Managers, Engineers).
• Drive platform adoption and value realization, leading onboarding journeys that help clients unlock ROI from their digital optimization programs quickly and effectively.
• Lead strategic guidance sessions, product showcases, and best-practice sharing to help clients maximize results and demonstrate the tangible impact of their experimentation and personalization programs.
• Liaise with Key Account Managers, Engineering, Product, and Support teams to identify risks and opportunities, ensure seamless client experiences, and support account growth and product expansion.
• Act as the go-to strategic partner and voice of the customer, capturing client feedback and insights to influence internal teams and continuously improve both product and experience.

Requirements

• Proven experience in a client-facing SaaS or digital optimization role (3+ years), with a track record of helping clients adopt technology and achieve measurable outcomes, ideally in UX, analytics, e-commerce, or customer experience optimization.
• Confidence in engaging decision-makers, translating technical concepts (HTML, CSS, JavaScript basics; bonus for React, Vue.js, SSR, SPA, APIs, or SDKs) for both technical and non-technical audiences, and managing multiple clients and priorities with strong organizational skills and a consultative mindset.
• Eagerness to develop deep expertise across VWO/AB Tasty's full product suite, stay ahead of industry trends, collaborate across global remote teams, and champion customer-centric improvements that drive impact.

Qualifications

• Proven experience in a client-facing SaaS or digital optimization role (3+ years), with a track record of helping clients adopt technology and achieve measurable outcomes, ideally in UX, analytics, e-commerce, or customer experience optimization.
• Confidence in engaging decision-makers, translating technical concepts (HTML, CSS, JavaScript basics; bonus for React, Vue.js, SSR, SPA, APIs, or SDKs) for both technical and non-technical audiences, and managing multiple clients and priorities with strong organizational skills and a consultative mindset.
• Eagerness to develop deep expertise across VWO/AB Tasty's full product suite, stay ahead of industry trends, collaborate across global remote teams, and champion customer-centric improvements that drive impact.

Skills

• Strong communication and interpersonal skills.
• Ability to manage multiple clients and priorities.
• Experience with digital optimization tools and platforms.
• Technical knowledge of HTML, CSS, JavaScript (bonus for React, Vue.js, SSR, SPA, APIs, or SDKs).

Benefits

• Permanent full-time contract.
• Hybrid work schedule with up to 3 days remote per week.
• Opportunities for career development and education.
• Flexible work hours.

Pay

Competitive salary and benefits package.

Schedule

Hybrid work schedule with up to 3 days remote per week.