Customer Success Manager, Commercial

About the role

This role will support revenue growth through customer focus, relationship development, and disciplined commercial execution. You will collaborate with sales, customer, product, and operational partners to identify opportunities, solve problems, and improve outcomes. The position offers the opportunity to strengthen market execution, customer relationships, and measurable business results within a Aerospace & Defense environment.

Responsibilities

• Build scalable processes for customer onboarding and post-sales success
• Define and implement tailored technology solutions for customer operational needs
• Manage and track implementation projects for successful technology and service delivery
• Develop and maintain proactive customer relationships through regular follow-ups
• Quantify product feedback to inform engineering teams for improvement
• Engage in hands-on customer support as necessary, including fieldwork and remote interactions
• Lead Quarterly Business Reviews to ensure customer value from the company technology
• Drive customer loyalty and ensure expansion and renewal of accounts

Qualifications

• 5-7 years of experience in customer success or account management within a technology-focused industry
• Strong understanding of commercial Unmanned Aircraft Systems and related deployment strategies
• Proven success in driving technology adoption and value for large enterprises
• Excellent communication and project management skills
• Ability to work proactively with customers, using metrics to enhance engagement
• Desire to learn and adapt to evolving technologies and markets
• Willingness to travel approximately 40% of the time

Benefits

• Comprehensive health insurance plans
• Paid vacation time, sick leave, and holiday pay
• 401K savings plan
• Support for obtaining FAA Part 107 certification within the first 60 days of employment
• Potential relocation assistance for eligible roles

Pay

$120,000 – $160,000 annually

Schedule & Location

Remote - US based candidates only, no visa sponsorship available