Customer Success Manager - Commercial

About the role

Covalent is a workforce operations platform for complex manufacturers. We help aerospace, defense, automotive, and industrial enterprises manage their workforce effectively.

Responsibilities

• Own and grow a book of Commercial accounts end-to-end
• Maintain and grow a book of business, consistently achieving 100%+ NRR
• Monitor account health and usage metrics, taking proactive action
• Identify churn risks early and implement mitigation plans
• Conduct training and adoption sessions
• Partner with Sales, Implementation, and Product to solve customer problems
• Maintain accurate documentation, notes, and account visibility
• Identify and drive opportunities for upsell or expansion
• Serve as a trusted advisor for your Commercial clients

Requirements

• 3+ years in a customer-facing role at a technology company
• Experience owning your own book of business, ideally in Commercial or startup environments
• Track record of solving problems independently and driving results
• Strong communication skills - clear, confident, and persuasive
• Highly organized with strong attention to detail
• Comfortable working with ambiguity and defining your own processes
• Self-starter who thrives in a fast-moving, scrappy environment
• Experience with tools like Zendesk, Jira, or analytics platforms
• Previous experience in SaaS
• Knowledge and work history within the manufacturing or industrial markets

Benefits

• Becoming an early contributor to a growing customer organization in a high-growth startup
• Working with company leadership and a highly collaborative cross-functional team
• Opportunities for professional development and career growth
• Competitive base salary ($80,000- $100,000) & benefits
• Fully remote work environment
• Home office stipend and Learning & Development program