Customer Success Manager

Responsibilities

• Full lifecycle management across a portfolio of accounts, from onboarding through renewal
• Driving product adoption and measurable outcomes for district IT and instructional technology leaders
• Identifying accounts at risk early and executing structured recovery plays before renewal windows
• Conducting regular business reviews and maintaining strong executive relationships within accounts
• Partnering with AEs on expansion opportunities and flagging growth signals
• Maintaining accurate account health data and activity records in HubSpot and supporting CS tools
• Contributing to playbook development and sharing what works across the team

Experience

• 5+ years in customer success, account management, or a related client-facing role
• Proven experience managing the full customer lifecycle, including onboarding, adoption, renewals, and retention
• Comfortable owning a large portfolio and prioritizing without being told what to do
• Strong communication skills. You write clearly, run tight meetings, and follow through
• Experience working with CRM and CS platforms. HubSpot experience strongly preferred
• Experience analyzing account health data and translating signals into action
• Familiarity with K-12 or edtech is a plus but not required
• Experience using AI tools to improve workflow, prioritization, or customer communication is preferred