Customer Success Manager

About the role

Vetcove is seeking a Customer Success Manager to develop, maintain, and grow relationships with key veterinary hospital consolidators. The ideal candidate will work directly with existing corporate hospital group partners to understand their needs and inform both the company's strategy and product development roadmap.

Responsibilities

• Design and lead Vetcove’s corporate accounts strategy
• Position yourself as a strategic partner to key stakeholders and champions within named accounts
• Craft narratives and prove customer value through comprehensive business reviews and strategic touch-points, both over the phone and through on-site meetings
• Develop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and our product development strategy
• Take a methodical approach to strategic planning in each of your owned accounts by creating a roadmap which continuously progresses the customer towards their specific platform goals, account growth, and overall success with Vetcove
• Nurture relationships with non-contracted corporate consolidators to be sure they understand Vetcove’s value and how we can fit into long-term strategy

Requirements

• Bachelor's Degree
• 4+ years in account management
• Exceptional verbal, written, and presentation skills
• Strong analytical skills
• Proven success identifying and developing executive relationships
• A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment

Qualifications

• Strong understanding of the veterinary industry and its consolidation trends
• Experience in customer relationship management and account management
• Ability to manage multiple projects and priorities simultaneously
• Excellent communication and interpersonal skills

Skills

• Customer service and relationship management
• Strategic planning and execution
• Market analysis and competitive intelligence gathering
• Product knowledge and customer education

Benefits

• 100% remote within the US
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office setup
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Pay

The typical base pay range for this role across the U.S. is: $80,000/year - $150,000/year + bonus + equity + benefits. Specific ranges apply to certain work locations.

Schedule

Full-time role with 100% remote work within the US.