Customer Success Manager

Your Impact: How You'll Help Us Heal a Broken System

• Manage a portfolio of Verse accounts (clinic and hospital users).
• Manage the handoff process from the sales team & quarterly business reviews to enable our customers to achieve their goals with Verse.
• Resolve high priority and high impact issues in tandem with our operations team.
• Identify growth opportunities within accounts to execute on expansion.
• Implement new processes within Customer Success that enable us to scale the function.
• Monitor and mitigate account churn.
• Collaborate with customers to ensure timely and compliant documentation for successful insurance billing.

The Skills and Experience You’ll Leverage

• 1-3 years in a customer success role in the software or healthtech domain.
• Excellent interpersonal & communication skills, both written and verbal.
• Well-organized with high attention to detail, a resourceful problem solver, and can manage multiple work streams.
• Comfort working in a phone-driven environment.
• Experience managing and triaging issues from various accounts.
• Able to manage ambiguity and competing priorities.
• Experience using CRM software (e.g. Salesforce) and office tools (e.g. Microsoft Office and/or G Suite).

The Rewards & Reality

• Meaningful Compensation: $90,000-$100,000 base salary, plus bonus.
• Comprehensive Health & Wellness: We cover 100% of your health insurance premium and provide access to high-quality dental and vision insurance plans for you and your dependents.
• Plan for the Future: We offer a 401(k) plan to help you save for your future.
• Career Growth: You'll have opportunities for rapid career advancement in a company that's at a major inflection point.

Work Environment & Location

• This role is based in our New York City office in Chelsea.
• We have a hybrid model, with a requirement of 4 days per week in the office to foster collaboration and innovation.

Pledge for an Equitable Future

We are committed to building a workplace where everyone feels a sense of belonging, where their contributions are valued, and where they can do their best work. We embrace diversity of all kinds: race, gender, age, religion, identity, experience. We are actively working to build a more inclusive and equitable world, starting from within our own walls. We are an equal opportunity employer.