Customer Success Manager

About This Role

Join one of the fastest-growing Internet marketing agencies in the Triangle — Autoshop Solutions! At our core, we are dedicated to creating high-performing websites and engaging marketing solutions that drive new business for the automotive aftermarket industry. Our agency uses deep industry knowledge and cutting-edge methodologies in search engine optimization, paid search advertising, content creation, and social media engagement, combined with state-of-the-art analytics and reporting platforms.

We are looking for a Customer Success Manager that is self-motivated, detail-oriented, results-driven and customer-focused. This position provides a critical role in customer success and serves as the liaison between clients and various members of the marketing team. You will exhibit excellent communication and organizational skills while also being a multi-tasker at your core. You will be responsible for managing the overall marketing strategy, performance reviews and optimizations, website change requests, and coordination of all aspects of the Internet Marketing campaigns for accounts assigned to you. This is a chance to be part of a fun, fast-paced, and collaborative team while growing your skills as a marketing professional. Our customers are our first priority and your professionalism and office skills need to be flexible to adapt to a wide range of customers, demographics and business types.

What You'll Do

• Using your customer service experience and passion, you will communicate directly with clients to build trusting relationships both digitally and over the phone.
• Execute regular account reviews with your assigned accounts; maintaining a high retention rate and translating value-based results to our customers.
• Review, analyze, and communicate areas of opportunity within the scope of internet marketing strategy on an individualized basis per account.
• Identify and troubleshoot underperforming client accounts by tracking and measuring performance over time with tools such as Call Data, Google Analytics, Google Ads, SEO ranking trackers, and Web Form Submissions.
• Document, maintain, and follow through with accurate customer notes and data within the company's CRM tool.
• Work cross-functionally with Sales, Development, Production & Marketing Services teams to drive results for our customers.

Travel Requirement: Less than 5%.

Qualifications

What You'll Need

• Bachelor's degree preferred or similar work experience required.
• 2+ years of experience in a digital marketing or account management role.
• Google certifications in Analytics, Search, Ads and Display are preferred.
• Proven track record in knowledge and utilization of PPC, SEO, and social media marketing best practices.
• Strong organizational and project management skills.
• Strong people skills, in-person and over the phone.
• Passion for being customer service-oriented.
• Internet savvy with excellent computer literacy and typing skills.
• Excellent grammar and written skills.
• Works well in a team environment.
• Independent thinker and self-starter.
• Able to meet deadlines and work with a schedule.

Compensation & Benefits

Salary: $50,000

Eligible employees may receive:

• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid time off and holidays

Work Environment & Physical Requirements

This role may be performed in a remote, hybrid, or office-based environment depending on business needs.

• Ability to remain in a stationary position (sitting or standing) for extended periods
• Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset)
• Ability to view and interpret information on a computer screen for extended periods
• Ability to communicate effectively via phone, video, and written communication
• Ability to participate in virtual meetings with or without reasonable accommodation

Remote Work Expectations

• Maintain a dedicated, safe, and distraction-free workspace
• Reliable high-speed internet connection sufficient for video conferencing and job-related systems
• Ability to maintain productivity in a remote environment
• Must reside in a state where the company is authorized to employ workers
• Must be able to work core hours aligned to Eastern, Central, Mountain, and Pacific timezones.