Customer Success Manager

Role Overview

We are looking for a Customer Success Manager (CSM) to join our team and serve as a trusted partner to our clients. As a CSM at Uprise, you will own the day-to-day health and operational success of a portfolio of client relationships. You will work closely with our virtual CIO team to ensure clients receive consistent, proactive communication, clear follow-through, and a high-quality experience at every touchpoint. This is not a passive account management role. We are looking for someone who takes ownership, stays ahead of issues, and genuinely cares about delivering an outstanding client experience in a fast-paced technology services environment.

Qualifications

• 3+ years experience working in a Managed Service Provider (MSP) environment.
• Strong working knowledge of MSP service delivery: ticketing, SLAs, managed services contracts, and client communication norms.
• Demonstrated ability to manage multiple client relationships simultaneously with consistency and attention to detail.
• Excellent written and verbal communication skills, including the ability to translate technical updates into clear client-facing language.
• Comfort working in a professional services automation (PSA) platform.
• Self-directed with strong organizational skills and the ability to manage competing priorities without close supervision.

Preferred

• Prior experience in a CSM, account management, or client-facing coordination role within an MSP or IT services firm.
• Familiarity with quarterly business review processes, technology roadmaps, and client-facing reporting in an MSP context.
• Experience working alongside a virtual CIO, account executive, or senior technical advisor.