Customer Success Manager
Join the fight against
- Fraud and Scams
- Fentanyl Crisis
- Terrorist Fighting
- Cybercrime
- Hacks
About the role
TRM is a security technology company that combines blockchain data, threat intelligence, and advanced analytics to link cryptocurrency activity to global security threats. Governments, financial institutions, and crypto businesses use our data, tools, and services to protect communities and fight crime.
Responsibilities
- Work on cutting-edge technical scaling challenges alongside a world-class team
- Develop cutting-edge software to combat terrorist financing, drug trafficking, human trafficking, and other serious crimes
- Partner with global organizations to stop criminal activity
Requirements
- Strong background in data science, machine learning, or related field
- Experience with blockchain technologies and threat intelligence
- Ability to analyze large datasets and derive actionable insights
- Excellent problem-solving skills and attention to detail
- Strong communication and collaboration skills
Qualifications
- Master's degree in Computer Science, Data Science, Engineering, or related field
- Relevant work experience in cybersecurity, data analysis, or similar field
- Knowledge of blockchain technologies and threat intelligence
Skills
- Data analysis and interpretation
- Machine learning and AI
- Blockchain technology
- Threat intelligence
- Collaboration and teamwork
Benefits
- Flexible work arrangements
- Competitive compensation package
- Professional development opportunities
- Health and wellness programs
- Remote work options
Pay
Compensation is commensurate with experience.
Schedule
Full-time position.
Working at TRM
Our customers use our technology to create a safer world. Our team combines expertise from law enforcement, data science, engineering, and financial intelligence to combat terrorist financing, drug trafficking, human trafficking, and other serious crimes. Here, you'll join a mission-driven, fast-paced environment where innovation drives real impact. Whether you're analyzing blockchain data, developing cutting-edge software, or partnering with global organizations, each day brings fresh challenges and opportunities to make a meaningful difference in stopping criminal activity.
Thriving at TRM
Our global team
- TRM brings together experts in machine learning, data science, anti-fraud and compliance to crack complex problems and build future-proofed solutions for pre-eminent organizations and public agencies around the world.
- I work on solving cutting-edge technical scaling challenges alongside a world-class team. This is the dream.
- Being able to enjoy the local holidays with my family and participate at local conferences are just a couple examples of how TRM supports its Brazilian employees. Also, the flexibility with our remote work structure allows me to organize my time in a way that respects my work-life balance, while still supporting an international company.
- TRM has always been a remote-first workplace, with so much upfront intention with the internal design. I wish more people knew the strategies we use to stay highly effective while working together from all corners of the globe.
- We are fortunate to have a big team in the UK. In addition to company and team offsites, the UK TRMers get together once a quarter, which is always fun. I love the flexibility of being able to work from home, but also come together with my colleagues often in a meaningful way.
- At TRM, I appreciate the unique flexibility to work remotely and pivot when needed, knowing that clear, async communication keeps our global team aligned and moving forward together
Company Culture
I joined TRM Labs because I was excited by the challenge of bringing AI-powered blockchain intelligence into the fight against real-world crime, especially scams and the abuse of crypto platforms that are consuming our communities. I've stayed because this impactful success of developing public agencies to better protect people and comfort victims.
“Even though I work in a remote part of the world from where most others in TRM work, I still feel connected to many of my colleagues and management. TRM does a great job at ensuring transparency for all employees no matter where in the world they are located”