Customer Success Manager

About the role

Trimble Transportation is seeking a Customer Success Manager to drive high satisfaction and successful engagement with our products, focusing on the Transportation & Logistics segment. The ideal candidate will act as a strategic consultant, influencing the digital transformation of the transportation industry.

Responsibilities

• Forge Strategic Alliances: Establish proactive relationships with key stakeholders to align their business outcomes with Trimble’s innovative technology suite.
• Drive Client Advocacy: Deliver high-impact communication strategies that turn customers into evangelists and uncover new growth opportunities.
• Champion Customer Health: Monitor engagement metrics and lead internal cross-functional teams to proactively mitigate risks and ensure long-term partnership success.
• Orchestrate the Success Journey: Collaborate across the organization to ensure every client has a clear, guided path toward achieving their unique operational goals.

Requirements

• Proven Success: 5+ years of progressive experience in customer success, account management, or client services with direct accountability for retention and growth.
• Strategic Communicator: Exceptional consultative and presentation skills, with a track record of engaging effectively with Executive and C-Level teams.
• Organizational Expert: Ability to manage competing priorities and document complex client strategies with high attention to detail.
• Tech Savvy: Proficient in Google Suite and Salesforce to manage customer data and internal collaboration.
• Educational Background: Bachelor’s Degree or equivalent professional experience.
• Bonus Points: Industry-recognized Customer Success certification, experience utilizing Customer Success platforms such as Gainsight or Totango, formal project management experience, or data modeling/predictive analytics skills.

Qualifications

• Experience: Experience utilizing Customer Success platforms such as Gainsight or Totango.
• Industry Knowledge: Practical understanding of transportation and logistics best practices.

Benefits

• Pay Rate Type: Salary
• Benefits: Comprehensive core benefits including Medical, Dental, Vision, Life, Disability, Time off plans, and retirement plans. Additional benefits may include tax savings plans, Paid Parental Leave, and Employee Stock Purchase Plan.

Schedule

The role is strictly in-office with travel on demand.

Location

• Lake Oswego, OR
• Westminster, CO
• Princeton, NJ

Pay

Hiring Range: $74,900.00–$103,200.00