Customer Success Manager

About the role

This Customer Success Manager position will help enable communities to design, build, operate, and maintain their assets and infrastructure through GIS-centric solutions. You will make a tangible impact on global industries using cutting-edge technology, helping local governments and utilities thrive by driving digital transformation and ensuring essential public infrastructure is managed with absolute precision.

Responsibilities

• Establish a trusted strategic advisor relationship with local government customers to drive long-term value and platform adoption.
• Work with customers to define critical goals and key performance indicators, ensuring their overall vision for infrastructure management is realized.
• Spearhead the customer journey by owning the relationship with utilities and municipalities to ensure high satisfaction and contract renewals.
• Provide high-impact technical engagement through software demos, webinars, and on-site strategic visits to nurture various Trimble integrations.
• Act as a dedicated advocate for the customer by managing escalations across various Trimble teams to ensure seamless service delivery.

Requirements

• Proven background in customer or account management within the local/county government or utilities sector.
• Solid technical proficiency with Cityworks, Esri GIS, and Gainsight or Salesforce CRM.
• Strong ability to communicate and interact with customer teams at varying levels of technical and non-technical depth.
• Bachelor’s degree in Business Management, GIS, Geography, or a related field.
• Bonus points for hands-on experience with Pavement Express or specialized Trimble Utilities software.
• Advanced knowledge of building permitting processes, code enforcement, or business licensing workflows.

Qualifications

• Deep functional knowledge of Public Works, Community Development, or municipal utility districts (water, wastewater, stormwater).

Skills

• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Experience with project management tools and methodologies.

Benefits

• Comprehensive core benefits including Medical, Dental, Vision, Life, Disability, Time off plans, and retirement plans.
• Tax savings plans for health, dependent care, and commuter expenses.
• Paid Parental Leave.
• Employee Stock Purchase Plan.

Pay

$69,000.00–$95,100.00 Pay Rate Type: Salary

Schedule

Onsite Travel Requirement: 25%