Customer Success Manager

About Us

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company’s innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn.

What Makes This Role Great

As a Customer Success Manager (CSM), you hold full accountability for the health and expansion of an enterprise book of business. You will lead Quarterly Business Reviews for industry giants, translating the voice of the customer into tangible product innovations while orchestrating complex resolutions across global Trimble teams to ensure complete client advocacy.

Responsibilities

• Establish yourself as a strategic advisor for high-value clients, defining critical KPIs and executing success plans to realize their overall business vision.
• Drive platform adoption leadership by serving as a Subject Matter Expert, analyzing metrics to accelerate advanced product usage and regular upgrades.
• Champion account stewardship by proactively identifying and mitigating risks to ensure high revenue retention and successful renewals.
• Represent the voice of the customer internally, collaborating with Product and Marketing teams to transform client needs into new service opportunities.
• Promote thought leadership by participating in high-profile networking events, industry conferences, and regional roadshows.

Requirements

• Minimum of 4 years in a client-facing SaaS role such as Customer Success or Account Management.
• Proven experience managing complex, multi-divisional enterprise organizations and collaborating across cross-functional teams.
• Strong consulting and presentation skills with the ability to solve complicated problems under tight deadlines.
• Demonstrated ability to establish immediate credibility with stakeholders to motivate teams and instill accountability for results.

Qualifications

Bonus Points For:

• Knowledge of client segments within the Construction and Maintenance Asset Lifecycle.
• Hands-on experience with Gainsight, Salesforce CRM, or Esri GIS platforms.
• Educational background in Civil Engineering, GIS, Construction Management, or Transportation Engineering.

Logistics

Location: Onsite (4 days per week in office)

Travel Requirement: 10-25%

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

• You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
• Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
• Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Pay

Hiring Range: $65,100.00–$114,300.00

Pay Rate Type: Salary

Bonus Eligible? No

Commission Eligible? Yes

Benefits

Trimble offers comprehensive core benefits that include:

• Medical, Dental, Vision, Life, Disability
• Time off plans and retirement plans
• Tax savings plans for health, dependent care and commuter expenses
• Paid Parental Leave
• Employee Stock Purchase Plan

If this position is identified as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.