Customer Success Manager

About the role

The Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable business outcomes using the SQREEM platform. This role goes beyond traditional account management. The CSM acts as a strategic operator, helping customers translate audience intelligence into live campaigns, optimize performance, and scale investment over time. You are the bridge between platform capability and real-world results.

What will you be doing?

• Drive Customer Outcomes & Platform Adoption
• Own The Success Of Assigned Accounts
• Ensure customers launch campaigns successfully within the platform
• Understand how to translate audience intelligence into activation
• Increase spend and usage over time
• Guide customers from insight → activation → optimization → scale
• Act as a Strategic Advisor to Customers
• Support Customers In Audience strategy and persona development
• PMP deal structuring and activation
• Campaign optimization and performance interpretation
• Manage Customer Health & Retention
• Monitor And Act On Key Indicators
• Platform usage and engagement
• Campaign activity and spend trends
• Frequency of logins and workflow completion
• Proactively intervene before churn risk appears
• Drive Revenue Expansion Within Accounts
• Identify And Execute Opportunities To Grow Campaign budgets
• Platform usage across teams
• New use cases (CTV, programmatic, cross-channel activation)

Who are we looking for?

• 3–7 years in Customer Success, Account Management, or Programmatic Media
• Strong understanding of DSPs, PMPs, and media activation workflows
• Ability to translate data into actionable insights
• Experience managing agency or brand relationships
• Highly proactive, structured, and commercially minded

Why this role matters

SQREEM doesn’t just provide data—it enables action. The Customer Success Manager ensures customers unlock that value, turning platform usage into measurable business outcomes and long-term growth.

Our etiquette

We Work Together To Give Everyone The Power To Share Their Story, Explore What They Love, And Connect With One Another In The Process. In Our Culture, We Live By The Following Values Innovation & AgilityTeamwork & CollaborationData Integrity & EthicsResults driven performanceHuman by design

Personal attributes

• You are self-starter, independent, and problem-solving
• You consider yourself a high-performance personality
• Understand what it means to deliver excellence
• Good sense of humor and ability to stay calm under pressure
• Well-organized with excellent communication and time management skills

What can we offer you

• Social work environment
• Flexible working arrangements
• Mentorship programs
• Remote working support across multiple markets