Customer Success Manager

THE OPPORTUNITY

Threshold 360 has built the world's largest platform for immersive 360° content, serving over 20,000 venues and generating 2 million daily views. Our latest product, Aether, transforms a single photo capture into cinematic video reels, immersive 3D experiences, and branded content without the need for drones or reshoots.

WHAT YOU'LL OWN

• Gross renewal rate and expansion revenue — you'll own these targets
• A proactive renewal cadence: structured 12-month touchpoints that add value and drive retention before it's ever at risk
• Customer onboarding, platform adoption, and ongoing training across your book of accounts
• Upsell and upgrade conversations — identifying opportunities and closing them in partnership with BD
• Product demos for existing accounts exploring new capabilities
• Direct input to the product roadmap — you'll represent the customer perspective to the team, not just log tickets
• CS infrastructure: define the processes, playbooks, and tools that will take us to the next level

WHAT WE'RE LOOKING FOR

• 2–5 years in SaaS customer success or account management with a demonstrable retention and renewal track record
• You've owned a renewal or expansion number - not just contributed to team goals
• A trusted advisor to your accounts - you build relationships with operators, not just inboxes
• Background in hospitality, tourism, entertainment, or an adjacent vertical is a strong plus
• Clear, confident communicator - comfortable presenting to hotel GMs, DMO directors, and venue operators
• Able to design new strategies for clients to maximize the value of Threshold360 content and solve their most pressing challenges
• You operate best in an early-stage environment where structure is still being built
• Tech-savvy with the ability to learn and clearly explain a visual, fast-evolving product

THE PRODUCT

• Aether turns a single 360° photo capture into cinematic video reels, immersive 3D experiences, and branded content - all from one dashboard
• Built on our Virtual Tours platform, trusted by major brands like Marriott, Visit Austin, and Visit Dallas
• Visually compelling, results-driven, and easy to demonstrate

COMPENSATION & BENEFITS

• Competitive base salary + performance bonus plan
• Stock options / equity participation
• Remote-friendly with HQ access in Tampa, FL
• Flexible PTO and sick time
• Health and dental coverage
• Path for continued professional growth and leadership

AFTER JOINING THRESHOLD 360

• We are a small, focused team headquartered in Tampa at Embarc Collective - one of the top startup communities in the Southeast
• You'll report to senior leadership and have real influence on how the company operates
• We move quickly, we're building something that hasn't existed before, and we’re excited to connect with you

ABOUT THE TEAM

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