Customer Success Manager

Key Responsibilities

• Build trusted partnerships with executive sponsors and RevOps leaders across key accounts.
• Lead enterprise onboarding, technical configuration, and strategic enablement plans.
• Deeply understand each customer’s Salesforce infrastructure, data flow, and GTM strategy.
• Serve as the technical liaison between customer teams and Sweep’s Product, Engineering, and Support teams.
• Proactively monitor account health, usage trends, and adoption metrics to drive retention and expansion.
• Run quarterly business reviews, identify growth opportunities, and advocate for customer needs internally.
• Manage and drive annual customer contract renewals, maintaining long-term customer relationships and retention.
• Develop scalable best practices and playbooks for enterprise success and expansion.

What We're Looking For?

• 5+ years of experience in Customer Success, Strategic Account Management, or Salesforce consulting for enterprise SaaS solutions or SI.
• Extensive Salesforce knowledge, including data model, automation, and advanced configuration.
• Preferred: Salesforce Administrator certification.
• Proven ability to manage multi-stakeholder relationships across business and technical teams.
• Experience with complex integrations, security reviews, and compliance processes.
• Exceptional communication and executive presentation skills.
• Strategic thinker with a consultative mindset and the ability to translate business goals into technical execution.

Pay

The OTE for this Customer Success Manager role in New York ranges from $120,000 to $170,000 per year.

Schedule

The ideal candidate will work out of our New York City office on a flexible hybrid schedule.