Customer Success Manager

About The Role

We are seeking a motivated and customer-focused Customer Success Manager to join our team remotely. In this role, you will be responsible for managing a portfolio of restaurant clients, fostering long-term relationships, and ensuring their continued satisfaction and growth with HungerRush solutions. Your primary focus will be on post-sale account management, identifying opportunities for upselling, promoting product adoption, and providing strategic guidance to help clients achieve their business objectives. You will serve as a trusted advisor, working closely with key stakeholders to monitor account health, mitigate risks of churn, and drive customer retention and expansion.

Qualifications

• 1–3 years of experience in Customer Success, Account Management, or a consultative customer-facing role
• Proven ability to manage a portfolio of accounts with a focus on relationship growth, retention, and satisfaction
• Excellent communication, presentation, and facilitation skills
• Comfortable using data analytics to drive recommendations and demonstrate business impact
• Strong organizational, project management, and time management skills
• Experience with CRM systems such as Salesforce (preferred)
• SaaS or restaurant technology experience (preferred)
• Familiarity with POS systems and value-added services like marketing, delivery, and loyalty programs (preferred)
• Bachelor’s Degree or equivalent professional experience

Responsibilities

• Act as the primary point of contact for assigned accounts, building trusted advisor relationships with key decision-makers
• Identify and leverage upselling opportunities within the customer portfolio through analytics and sales data
• Develop and deliver tailored success plans based on data-driven insights to define success criteria and track progress
• Monitor account health using product usage metrics, engagement patterns, and customer feedback, initiating outreach based on key indicators
• Collaborate with executive sponsors to maintain high-level stakeholder engagement and influence renewal outcomes
• Proactively identify early warning signs of disengagement or churn and implement strategies to mitigate risks
• Escalate concerns related to at-risk customers and lead cross-functional efforts to resolve complex issues
• Partner with Sales, Marketing, Support, and Product teams to align messaging, share customer success stories, and improve engagement strategies
• Participate in ongoing training, knowledge sharing, and process improvement initiatives within the Customer Success team

Benefits

• Competitive salary and performance-based incentives
• Remote work flexibility
• Comprehensive health insurance plans including medical, dental, and vision coverage
• Paid time off and holidays
• Opportunities for professional development and career growth
• Collaborative and innovative work environment