Customer Success Manager

About the role

An increasing number of large, complex businesses are turning to Stable to solve their operational challenges, including companies like GitLab, Thumbtack, and Glassdoor. We’re hiring a Customer Success Manager to empower some of our biggest customers to succeed with Stable by automating their manual workflows and earning back dozens of hours of their week.

Requirements

• Bachelor’s Degree or equivalent experience in Customer Success, Customer Support, Sales, Business Development, Account Management or a related field
• 4+ years in Customer Success, Consulting, Business Development, Sales or related fields
• Proven experience building strong customer relationships and efficiently communicating internal and external voices
• Previous experience working in a growing, scaling CSM team
• Excellent written, verbal, presentation and video communication skills, with the ability to adapt conversations for technical and non-technical audiences
• Comfortable working within Customer Success Management software
• Travel at least quarterly for company offsites

What you'll do

• Build strong, long-term relationships with customers by staying in regular communication and efficiently resolving issues with solutions tailored to their needs
• Cook up with Sales to guide customers through a smooth onboarding and conduct training so that customers understand Stable’s systems and are set up for success
• Act as the primary point of contact for daily operations and troubleshooting questions for assigned customer accounts
• Conduct quarterly and annual customer success sessions to ensure customers get the most value out of our service, issues are resolved proactively and customer goals are met
• Evaluate churn risk for each customer and proactively manage dissatisfaction to drive retention throughout the customer life cycle
• Serve as a product, company and industry ambassador, keen on educating prospects and customers on the capabilities of Stable
• Identify and prioritize product & service updates that solve for customer needs and account for trends
• Collect customer insights and form strong product opinions that directly influence the product roadmap

What we offer

• Competitive salary and generous equity
• Unlimited paid time off
• Medical, dental, and vision insurance
• Home office set-up
• Hybrid role
• Opportunities to shape the future of Stable and grow into leadership roles