Customer Success Manager

About the role

Sproutward is a fast-growing startup SaaS company focused on helping Direct-to-Consumer (DTC) e-commerce businesses grow. Polaric by Sproutward is a SaaS solution that automates data collection, transformation, and analytics from various marketing platforms and business systems.

Responsibilities

• Manage software implementations with our customers
• Train users on how to use Polaric’s dashboards and query data for insights
• Build and grow customer relationships to achieve exceptional satisfaction and results
• Track customer adoption and develop strategies to increase usage and value
• Resolve customer support tickets by responding to requests, prioritizing issues, and collaborating internally to solve problems
• Create tools and content to streamline implementation and support processes
• Capture customer suggestions for new product enhancements and communicate them to the Product team

Requirements

A Bachelor’s Degree is required. 1-3 years of experience in Customer Success, Consulting, or Account Management is preferred. Project management experience, proficiency in data/business analytics, and ability to multi-task and prioritize are also beneficial.

Qualifications

• Interest or experience in B2B SaaS, B2B consulting, and/or E-commerce
• Proficiency in teaching/explaining in any setting (business or other)
• Strong problem-solving skills and eagerness to learn
• Ability to work well in a team environment

Skills

• Data analysis
• Customer relationship management
• Project management
• Communication skills

Benefits

Accelerated career growth, competitive compensation, and equity options are offered to our employees.

Pay

Details on pay are not specified at this time.

Schedule

Details on schedule are not specified at this time.