Customer Success Manager

Requirements

• Open to various backgrounds, but most interested in ~2+ years of customer-facing experience where you’ve had full ownership of customer or partner outcomes.
• Ex: B2B SaaS Customer Success, Consulting, or Account Management roles
• Top-tier communication skills with internal and external audiences.
• You are dynamic enough to seamlessly adjust your style to a daily user to a Fortune 1000 exec.
• You are able to synthesize and clearly articulate — visually and verbally — data that matters to our customers and internal peers.
• Simplify vs complicate
• Average content:word ratio
• Excellent storyteller
• Track record of exceptional performance managing deployments of software across multiple teams and stakeholders, while meeting project deadlines, resulting in successful adoption and results for the customer
• High agency — you develop POVs and jump into action. You are ambitious, proactive, love working with customers, and bring an owner mentality to everything you do.
• You build.
• You feel at home in uncertain, fast-moving, ambiguous environments.
• You are creative and unbothered when you need to solve problems on the fly.

Qualifications

Open to various backgrounds, but most interested in ~2+ years of customer-facing experience where you’ve had full ownership of customer or partner outcomes.

Ex: B2B SaaS Customer Success, Consulting, or Account Management roles

Top-tier communication skills with internal and external audiences.

You are dynamic enough to seamlessly adjust your style to a daily user to a Fortune 1000 exec.

You are able to synthesize and clearly articulate — visually and verbally — data that matters to our customers and internal peers.

Simplify vs complicate

Average content:word ratio

Excellent storyteller

Track record of exceptional performance managing deployments of software across multiple teams and stakeholders, while meeting project deadlines, resulting in successful adoption and results for the customer

High agency — you develop POVs and jump into action. You are ambitious, proactive, love working with customers, and bring an owner mentality to everything you do.

You build.

You feel at home in uncertain, fast-moving, ambiguous environments.

You are creative and unbothered when you need to solve problems on the fly.

Benefits

We are committed to creating a diverse and inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company.

We provide equal employment opportunities to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.