Customer Success Manager

Responsibilities

• Assisting property managers, supers and owners with the Runwise platform
• Drafting and delivering savings analyses for existing customers
• Identifying ongoing opportunities for Runwise to further their relationship with the customer (new products, new buildings, general advisement, etc.)
• Proactively identifying potential problems that may lead to reduced savings or a miss on customer goals
• Managing relationships with all parties that are interested in the Runwise product (supers, property managers, owners)
• Answering and responding to technical product queries and troubleshooting until issues are resolved.
• Working cross-functionally to identify expansion opportunities within a given book of business.

Requirements

• You have 1-3 years of direct customer management experience in a Customer Success or Account Management role
• You have excellent social and communication skills and find it easy to get along with others
• You thrive by building long-term relationships and partnering with a range of customers from individual business owners to C-level executives
• You are a problem solver and can diagnose and help troubleshoot problems quickly and efficiently
• You are a teacher at heart (or by profession) with the ability to distill technical or complex systems into simpler concepts to empower customers
• You are willing and capable of working very hard and at times longer hours during peak season (winter)
• You are passionate about real estate and/or energy efficiency

Qualifications

• No job is too small.
• Sincerity builds trust.
• Setbacks fuel progress.
• Efficiency is vital.

Skills

• Excellent social and communication skills
• Problem-solving abilities
• Ability to simplify complex systems
• Willingness to work long hours during peak seasons
• Passion for real estate and/or energy efficiency

Benefits

• Medical, dental, and vision insurance
• HSA & FSA options
• Paid Parental Leave
• Access to Talkspace & Health Advocate
• Flexible PTO
• Company paid life insurance
• Voluntary supplemental life insurance
• Free in-office lunch on Wednesdays
• Hybrid work environment
• Summer Fridays
• Monthly L&D Series
• Employee Resource Groups (e.g. DEIB Committee, Run Club)

Pay

$90,000-$110,000

Schedule

Hybrid work environment