Customer Success Manager

Duties and Responsibilities

• Responsible to retain existing assigned accounts.
• Responsible to develop targeted new accounts.
• Develop and maintain positive and professional working relationships with departmental staff as well as with other departments; practice sound leadership methods as a way to build good moral and teamwork.
• Responsible for identifying and achieving Raymond West’s Customer Service goals with assigned accounts.
• Responsible for the marketing and development of Raymond West programs as directed by management.
• Responsible for interfacing with other departments to solve customer satisfaction issues.
• Responsible for interfacing with the Raymond Factory to solve customer satisfaction issues.
• Responsible to assist assigned Account Mangers with presentations and ongoing aftermarket support for assigned accounts.
• The ability to communicate and interface with employees, customers, factories, vendors, and other managers.
• Establish operational procedures for assigned accounts.
• Responsible to communicate any customer issues to the Account Manager and all other parties that need to be involved.
• Other duties as assigned by executive management.

Required Skills/Abilities

• Excellent written and verbal communication skills.
• Excellent Organizational Time Management skills.
• Proficient in Microsoft office Suite and similar software.
• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Able to speak effectively before groups of customers or employees of the organization.
• Present a mature, responsible appearance.
• Manage time effectively.
• Maintain a professional attitude in all matters.
• Able to communicate with all levels of employees, customers, and manufacturers both verbally and in writing.
• Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Possess strong interpersonal skills.
• Possess strong analytical and reasoning abilities.
• Possess superior written and verbal communication and presentation skills.
• Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.
• Motivated to continuous self-development and training.
• Willing and able to work out of town as need dictates.
• Possess a valid, unrestricted driver license with no more than the allowable number of points as determined by our insurance carrier.

Education/Experience

• Minimum Education and Experience: Determined by position.
• Determined by position.
• One to two years related experience and/or training; or equivalent combination of education and experience.

Travel Requirement

• 90% (30 + hours a week)

Physical Requirements

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Position is non-Sedentary, and local travel is required.
• This position will require employees to use hands to finger, handle, or feel and reach with hands and arms.
• The employee is frequently exposed to moving mechanical parts.
• The employee is occasionally required to lift and/or move up to 50 pounds.
• The position will require employees to use hands to climb/balance/stoop/kneel/crawl and crawl.
• The employee is frequently exposed to outside weather conditions and the risk of electrical shock.
• The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration.
• The noise level in the work environment is sometimes loud.

Pay Range

The salary range for this position is a $49,000 with an additional commission and bonus structure. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. Qualified candidates must be able to pass a pre-employment physical and drug screen.

Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Check us out at www.raymondwest.com.

We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug free company.

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a).