Customer Success Manager

Responsibilities

• Foster and maintain open channels of communication between the company and its customers, developing decision maker level relationships
• Represent the Voice of the Customer (VoC) within Preservica to ensure the business capabilities, strategy, and roadmap meet the existing and future needs of the Customers
• Proactively seek opportunities to improve the Customer Experience
• Be a subject matter expert in Preservica’s products and services guiding customers to best practice and maximizing their ROI
• Identify and nurture upsell opportunities to the existing Customer base, partnering with Sales and Marketing to drive additional revenue
• Translate data into strategic information that communicates trends and opportunities both internally and externally
• Lead customer strategic business reviews both in person and remotely

Qualifications

• 5+ years within Customer Success, Account Management or Customer Engagement
• Proactive self-starter with the skill to continually seek opportunities to improve the Customer Experience
• Track record of working in a customer facing role and driving initiatives to maximize the customers ROI
• Commercially minded with an aptitude for data analysis, finding trends, risks, and opportunities within our customer interactions.
• Ability to communicate complex data to customers in a clear and concise way

Location

Our offices are in Boston MA but this role will operate as hybrid from home with regular office days. You should be based within reasonable commuting distance of Boston.

What We Offer

• A competitive salary and benefits package
• Tailored career development based on your aspirations
• Focus on personal development and training - all our staff have an annual training allowance, which can be used to learn new technologies, develop soft skills or earn recognized professional qualifications
• Preservica is an equal opportunities employer