Customer Success Manager

About the role

At some point in the future, every business will answer their phone with voice AI. We are building the platform that makes it possible - and we need someone who can orchestrate complex customer deployments, align teams, and keep everything moving without losing the human touch.

Responsibilities

• Customer deployments end-to-end: Own the full lifecycle from kickoff to production, managing scope, timelines, dependencies, and stakeholders throughout
• Cross-functional coordination: Act as the bridge between customers, engineering, and product. Translate requirements in both directions and keep projects unblocked
• Technical onboarding: Lead implementation sessions, configure integrations using APIs and webhooks, and validate workflows before go-live
• Account health and expansion: Track adoption metrics, identify risks early, and build plans to drive deeper usage and growth against defined targets
• Customer voice: Synthesize feedback from the field into clear, structured insights that influence product direction
• Proof-of-concepts: Rapidly prototype and validate new use cases to accelerate customer decision-making
• Documentation and process: Maintain clear project documentation, status updates, and runbooks that keep everyone aligned

Requirements

• 2+ years in project management, technical account management, or implementation: you have owned complex, multi-stakeholder projects and delivered outcomes against timelines
• Excellent written and verbal communication: you write clearly, present confidently, and can shift between a CTO and a business owner in the same conversation
• Technical fluency: comfortable with APIs, webhooks, and cloud tools at a conceptual and configuration level. You do not need to write the code, but you need to understand it
• Organized and proactive: you track every open item, anticipate blockers before they become problems, and follow through without being chased
• Customer-first mindset: you take genuine ownership of customer outcomes, not just activity metrics
• Comfortable with ambiguity: you thrive when the playbook does not exist yet and can build structure from scratch
• Experience at a SaaS, AI, or developer-tools company
• Background in solutions engineering, technical consulting, or implementation
• You have built something - a company, a product, a project that did not exist before

Qualifications

• 2+ years preferred
• US citizen/visa only

Benefits

• On-site in San Francisco
• Meals covered
• Quarterly offsites to interesting places (Rocky Mountains, Costa Rica, Indonesia)
• Meaningful equity in a company that is growing fast

Schedule

• Full-time

Pay

• $70K–$170K
• 0.05%–0.15%