Customer Success Manager

Key Responsibilities

• Own and manage a portfolio of B2B merchant accounts, ensuring high satisfaction and retention.
• Serve as the primary point of contact for operational and strategic customer needs.
• Develop a working understanding of customer goals and translate them into actionable plans.
• Monitor customer health using tools like Salesforce and proactively address risks.
• Cook up with internal teams (Sales, Product, Support) to resolve issues and deliver solutions.
• Identify and escalate growth opportunities to Relationship Management or Sales.
• Deliver onboarding, training, and best practices to customer teams.
• Respond to customer inquiries with a focus on timely, effective resolution.
• Track and report on customer performance metrics and engagement.
• Stay informed on product updates and communicate relevant changes to customers.
• Contribute to internal knowledge sharing and process improvement initiatives.

Experience and Qualifications

• 2-4 years in customer success, account management, or support roles.
• Experience working with B2B clients, ideally in payments or fintech.
• Familiarity with platforms like Stripe, PayPal, Square, or similar.
• Understanding of customer success principles and tools.
• Ability to manage multiple priorities and collaborate cross-functionally.

Candidate Attributes

• Strong communication and interpersonal skills.
• Analytical and detail-oriented mindset.
• Customer-first approach with a proactive attitude.
• Team player with adaptability in a fast-paced environment.

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you.