Customer Success Manager

About the role

We’re reinventing the market research industry. Let’s reinvent it together. At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.

Responsibilities

• Manage customer relationships and overall client health after onboarding, ensuring customers achieve measurable value against their long-term strategic goals by coaching the end users on how to best leverage the data.
• Serve as a trusted advisor by developing a deep understanding of each client’s business, priorities, and use cases.
• Drive product adoption and engagement through proactive outreach, training, business reviews, and ongoing stakeholder connectivity.
• Partner with Sales to support renewals, business reviews, account planning, and growth opportunities across an assigned portfolio.
• Identify and communicate realized business value through impact stories, customer use cases, and success metrics.
• Collaborate cross-functionally with internal teams to resolve customer needs, improve the client experience, and maximize product value.
• Manage and prioritize a territory of approximately 30 clients while maintaining strong customer engagement.
• Travel occasionally as needed.

Requirements

• 3+ years of relevant experience in Customer Success, account management, market research, CPG, retail, consulting, or a related client-facing role.
• Strong relationship-building skills with the ability to become a trusted advisor to clients, manage a large portfolio of clients, and prioritize competing needs.
• Excellent written, verbal, and presentation skills, including experience presenting to clients and stakeholders at varying levels, from analysts to senior leaders.
• Knowledge of the CPG and/or retail industry, including consumer insights, category insights, promotional data, Brand Marketing, Market Research, Category Management, Shopper Insights, and Consumer Insights.
• Proven analytical skills, including the ability to interpret data, derive insights, create compelling client stories, understand customer business objectives, connect promotional data to strategic initiatives, and translate data into actionable insights.
• Creative problem-solving skills and a proactive approach to driving adoption and engagement, with strong organizational skills and the ability to manage competing priorities.
• Working knowledge of enterprise software, data, or insights platforms serving the retail and consumer goods industries (e.g., Nielsen, Circana, Dunnhumby, or similar solutions).
• Experience leveraging AI tools, automation, or emerging technologies to improve Customer Success workflows and scale customer engagement.

Qualifications

• Proven success in managing and growing client relationships.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Passion for customer success and driving business outcomes.

Skills

• Customer Success Management
• Market Research
• CPG and Retail Industry Knowledge
• Data Analysis and Interpretation
• Client Relationship Management
• Collaborative Problem-Solving
• AI and Automation Tools

Benefits

• Competitive Salary Range: $66,000 - $87,000/year + Bonus
• Flexible Work Environment
• Professional Development Opportunities
• Health and Wellness Programs
• Employee Recognition and Rewards

Pay

• $66,000 - $87,000/year + Bonus

Schedule

• Full-time