Customer Success Manager
At Compass
Founded in 2012, Compass revolutionizes the real estate industry with its end-to-end platform, empowering residential real estate agents to deliver exceptional service to both sellers and buyers.
As a Customer Success Manager
You will be the first point of contact for new Compass customers, serving as their account manager from the moment they join. Your responsibilities include:
- Managing a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
- Promoting the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
- Providing essential marketing support by answering questions, creating listing presentations, postcards, and other collateral, and being the liaison to marketing specialists for more complex support requests
- Partnering with the Onboarding team on strategy and logistics for welcoming new customers to Compass
- Serving as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations
- Working collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
- Being a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change
Job Skills & Requirements
- 2-3 Years of experience in customer service, office management, hospitality, or operations
- Previous experience in real estate a plus
- Previous experience with live or remote training a plus
- Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
- A passion for supporting and serving agents trying to grow their businesses
- The ability to establish credibility with key agent decision-makers and influencers
- Great listening skills, connect well with others, and empathetic of the customer’s pain points
- A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
- Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
- Skilled communicator with great interpersonal skills, ability to build and manage relationships
- Meticulous attention to detail, highly organized
- Strong creative writing skills and eye for design
- The ability to work in the office during standard operating hours
- The ability to lift up to 25 lbs
Perks That You Need to Know About
- Participation in our incentive programs (which may include eligible cash, equity, or commissions)
- Paid vacation, holidays, sick time, parental leave, and recharge leave
- Medical, tele-health, dental and vision benefits
- 401(k) plan
- Flexible spending accounts (FSAs)
- Commuter program
- Life and disability insurance
- Maven (a support system for new parents)
- Carrot (fertility benefits)
- UrbanSitter (caregiver referral network)
- Employee Assistance Program
- Pet insurance
Do Your Best Work, Be Your Authentic Self
At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, and where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits, and professional growth opportunities aimed at helping to improve our employees' lives and careers.
Notice for California Applicants
Los Angeles County Fair Chance Notice