Customer Success Manager
About the role
Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled technology, and 24/7 clinical support. Our HIPAA-compliant platform connects patients and care teams nationwide—improving outcomes, adherence, and peace of mind. Join a fast-growing, mission-driven team that blends healthcare and technology to make a measurable difference in people’s lives.
Key Responsibilities
Own the health and status of your assigned accounts against a clear green, yellow, and red standard, keeping a direct line to each decision maker so every account can be championed when it counts.
Own retention on your accounts, surfacing risk early and pulling in your Director, Support, Implementation, and Customer Growth partners to keep at-risk accounts whole.
Move your accounts onto durable long-term agreements that protect and compound the book.
Own the warm handoff from Sales and Growth into Customer Success at go-live, confirming that what was sold is what gets delivered.
Serve as the senior point of contact above the front line, engaging providers directly to resolve and de-escalate the hardest issues with composure. Project manage issues to resolution, coordinating Support and Implementation to close them cleanly and keep the provider informed throughout.
Action non-adherent patients and bring proactive clinical value to your providers, using care gaps, outcome trending, and program reporting to raise the value they see in the program.
Run quarterly business reviews and provider reporting, keeping clinical results and program value in front of every account you own.
Participate in the Customer Success deep dive and escalation sync, the dedicated team session for working escalations and account detail. Partner in the pod model with Customer Growth, using the healthy tension between retention and growth to keep your accounts both well and expanding.
Stay tightly aligned with the Implementation and Support teams so that handoffs are clean and issues resolve quickly.
Maintain accurate account health, status, and activity in HubSpot so that your book reads clearly to your Director and leadership. Bring an honest read on client health, risk, and retention to your Director on a regular cadence, flagging accounts that need help early.
The Impact You’ll Make
Revenue Protection That Compounds: Every account you keep green, every at-risk relationship you turn around, and every long-term agreement you close directly protects and grows the revenue base that powers Nsight Health's mission. Your book is not just a portfolio. It is the foundation the business builds on.
Clinical Outcomes That Matter: By surfacing care gaps, outcome trends, and program results in front of sophisticated physicians, you are not just managing a relationship — you are demonstrating that the program is genuinely improving patient lives. That is what keeps providers enrolled and engaged for the long term.
The Standard for Provider Trust: In a market where providers have been let down by vendors before, the way you show up — with credibility, composure, and a willingness to own the hard conversations — sets the standard for what a true healthcare partnership looks like.
Qualifications
Three or more years in Customer Success, client services, or account management in a multi-client environment.
Proven track record of owning account relationships and reducing churn or improving retention.
Strong project management and de-escalation skills, with the willingness to own the hardest accounts personally.
Clinically literate, or able to become fluent quickly, and comfortable speaking to clinical outcomes with providers.
High AI fluency, meaning active, working use of AI tools in your daily professional workflow.
Strong analytical ability, able to read a health scoring view, diagnose why an account is at risk, and execute a plan to fix it.
Preferred Experience
In remote care, RPM, CCM, or chronic care management and provider-facing relationships.
Experience working within health scoring, quarterly business review frameworks, onboarding programs, and escalation protocols.
Hands-on experience inside HubSpot or Salesforce, including health score tracking and reporting.
Background in a PE-backed or venture-backed high-growth environment where speed and accountability were expectations rather than aspirations.
Experience operating in a pod model alongside a growth or sales team.
Compensation & Benefits
Competitive base pay: $120,000 – $150,000 annually. Additional Compensation Performance-Based Bonus: Eligible for an annual bonus based on company and individual performance. Benefits Include PTO Accrual Medical, Dental, Vision, and supplemental insurance options 401(k) Plan with 3.5% Company Match Company-provided equipment